KAREM RAMADAN
Dubai
Summary
Dedicated Retail and Customer Service Professional with over 10 years of experience in luxury retail, customer relationship management, and sales. Proven track record of achieving sales targets, leading teams, and delivering exceptional client experiences. Strong communication, negotiation, and problem-solving skills, with the ability to drive brand loyalty and business growth.
Overview
11
11
years of professional experience
Work History
Store IN charge
International Luxury Group (ILG)
Fujairah, UAE
11.2019 - 08.2024
- Company Overview: Luxury Watches, Jewelry, and Leather Goods
- Managed daily boutique operations, ensuring adherence to brand standards
- Drove sales performance and exceeded revenue targets
- Led, trained, and motivated the sales team to enhance customer service
- Built and maintained strong client relationships to foster loyalty and repeat business
- Managed inventory, visual merchandising, and store presentation
- Analyzed sales data and market trends to optimize business performance
- Ensured compliance with company policies and procedures
- Represented the brand with professionalism and upheld its luxury image
- Luxury Watches, Jewelry, and Leather Goods
Sales Executive
Mohamed Hilal Group
Abu Dhabi, UAE
03.2016 - 11.2019
- Company Overview: Luxury Fragrance Retail
- Delivered outstanding customer service and assisted clients with luxury fragrance selections
- Consistently met and exceeded individual and store sales targets
- Maintained in-depth product knowledge to provide expert advice
- Ensured the store was impeccably presented, enhancing customer experience
- Built and nurtured long-term client relationships to drive brand loyalty
- Processed transactions accurately and managed cash registers
- Assisted in inventory management and stock replenishment
- Stayed updated on industry trends and new product launches
- Luxury Fragrance Retail
Sales Executive
OSN
Abu Dhabi, UAE
06.2013 - 03.2016
- Company Overview: Premium TV and Streaming Services
- Assisted customers in selecting and purchasing OSN subscription packages
- Provided detailed information about OSN's channel offerings, promotions, and services
- Achieved individual and team sales targets
- Handled customer inquiries and resolved subscription-related issues
- Processed sales transactions efficiently and accurately
- Maintained up-to-date knowledge of OSN's products and promotions
- Built strong customer relationships to ensure satisfaction and retention
- Collaborated with the team to achieve sales goals and deliver excellent service
- Premium TV and Streaming Services
Education
Bachelor's Degree - hospitality &Hotel Management
Cairo University - Faculty of Tourism & Hotels
01.2013
Skills
- Luxury Retail Sales & Customer Experience
- Team Leadership & Staff Training
- Sales Target Achievement
- Inventory & Store Management
- Market Trend Analysis
- Relationship Management
- POS & Transaction Processing
- Visual Merchandising
- Strong Communication & Negotiation
- Customer Service Excellence
- Problem-Solving & Decision-Making
- Team Collaboration
- Leadership & Motivation
- Adaptability in Fast-Paced Environments
- Relationship Building
Personal Information
Nationality: Egyptian
Timeline
Store IN charge
International Luxury Group (ILG)
11.2019 - 08.2024
Sales Executive
Mohamed Hilal Group
03.2016 - 11.2019
Sales Executive
OSN
06.2013 - 03.2016
Bachelor's Degree - hospitality &Hotel Management
Cairo University - Faculty of Tourism & Hotels