Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kanna Kobayashi

Dublin,Ireland

Summary

Customer-oriented Deputy Manager with 8 years of experience providing sales services.

. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Deputy Store Manager

ITX Japan Company
Tokyo, Japan
09.2018 - 07.2022

Section Manager

ITX Japan Company
Nagoya, Japan
07.2015 - 09.2018

Sales Assistant

ITX Japan Company
Gifu, Japan
11.2014 - 07.2015
  • Managed team 36 people with Store manager
  • Achieved NO.1 annual sales as a section manager in Nagoya (2018)
  • Analysed sales to identify top-performing products.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Prioritised activities to deliver programmed work within scheduled time and budget.
  • Trained and motivated associates to achieve yearly target
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Helped two employees discuss their differences and come to an agreement

Restaurant Waiter

Martin Grill Restaurant
Gifu, Japan
04.2011 - 10.2014
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Education

General course -

Gifu Kokusai Correspondence High School
Gifu, Japan
04.2011 - 10.2014

Skills

  • Store management
  • Merchandise planning
  • Customer service
  • Employee training
  • Shift checklists

Languages

Japanese
Native
English
Intermediate

Timeline

Deputy Store Manager

ITX Japan Company
09.2018 - 07.2022

Section Manager

ITX Japan Company
07.2015 - 09.2018

Sales Assistant

ITX Japan Company
11.2014 - 07.2015

Restaurant Waiter

Martin Grill Restaurant
04.2011 - 10.2014

General course -

Gifu Kokusai Correspondence High School
04.2011 - 10.2014

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Kanna Kobayashi