Kanna Kobayashi
Dublin,Ireland
Summary
Customer-oriented Deputy Manager with 8 years of experience providing sales services.
. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Deputy Store Manager
ITX Japan Company
Tokyo, Japan
2018.09 - 2022.07
Section Manager
ITX Japan Company
Nagoya, Japan
2015.07 - 2018.09
Sales Assistant
ITX Japan Company
Gifu, Japan
2014.11 - 2015.07
- Managed team 36 people with Store manager
- Achieved NO.1 annual sales as a section manager in Nagoya (2018)
- Analysed sales to identify top-performing products.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Trained and motivated associates to achieve yearly target
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Helped two employees discuss their differences and come to an agreement
Restaurant Waiter
Martin Grill Restaurant
Gifu, Japan
2011.04 - 2014.10
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
General course -
Gifu Kokusai Correspondence High School
Gifu, Japan 2011.04 - 2014.10
Skills
- Store management
- Merchandise planning
- Customer service
- Employee training
- Shift checklists
Languages
Japanese
Native
English
Intermediate
Timeline
Deputy Store Manager
ITX Japan Company
2018.09 - 2022.07
Section Manager
ITX Japan Company
2015.07 - 2018.09
Sales Assistant
ITX Japan Company
2014.11 - 2015.07
Restaurant Waiter
Martin Grill Restaurant
2011.04 - 2014.10
General course -
Gifu Kokusai Correspondence High School
2011.04 - 2014.10