Kanakapriya Venkatesan

• Created product presentations to company brand standards and in line with visual merchandising plans.
• Successfully up-sold and promoted additional products and services, exceeding sales targets.
• Handled customer returns and exchanges promptly and courteously, resolving inquiries and maintaining customer satisfaction.
• Delivered first-class customer service to guests purchasing and enquiring about postal products.
• Proactively identified and approached customers in need of help in line with company procedures.
• Accurately managed payments and processed returns in line with cash control policies.
• Closed customer encounters in positive manner by going extra mile to surpass expectations.
• Monitored sales activities to maintain stock levels and replenish displays.

Maintaining Accurate & Accessible Inventory Records: Minimize stock discrepancies and ensure real-time stock visibility through meticulous recordkeeping.

Employ real-time inventory management software: Utilize WMS software that automatically updates stock levels as transactions occur. This eliminates the need for manual data entry and reduces the risk of errors.

Implement a multi-step verification process: For high-value items or critical stock, consider a two-person verification system for receiving, picking, and packing activities. This adds an extra layer of accuracy and reduces the chance of errors.

Efficient Receiving Processes: Implement streamlined procedures for incoming shipments, verifying quantities and product quality against purchase orders to guarantee accuracy.

Strategic Inventory Storage: Oversee proper storage of inventory based on best practices (e.g., FIFO, categorization) to maximize space utilization and product integrity. Precise Order Fulfillment: Manage outgoing shipments with precision, ensuring accurate picking, packing, and timely dispatch for customer satisfaction.

Demand Forecasting & Stock Optimization: Analyze historical data and sales trends to forecast demand and optimize stock levels, preventing stockouts and overstocking for a cost-effective inventory strategy.