Summary
Overview
Work History
Education
Skills
Timeline
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Kamran

Dublin

Summary

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

H&M Hennes & Mauritz
03.2020 - 12.2023
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Sales Assistant

H&M Hennes & Mauritz
02.2018 - 03.2024
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Visual Merchandiser

Mago
09.2017 - 02.2019
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.

Education

Bachelor of Arts - History And Philosophy of Science And Technology

University of York
York,United Kingdom
04.2001 -

Skills

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Timeline

Assistant Store Manager

H&M Hennes & Mauritz
03.2020 - 12.2023

Sales Assistant

H&M Hennes & Mauritz
02.2018 - 03.2024

Visual Merchandiser

Mago
09.2017 - 02.2019

Bachelor of Arts - History And Philosophy of Science And Technology

University of York
04.2001 -

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Kamran