Kamran
Dublin
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
H&M Hennes & Mauritz
03.2020 - 12.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Assistant
H&M Hennes & Mauritz
02.2018 - 03.2024
- Organized promotional events to engage potential customers and generate new business opportunities.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Visual Merchandiser
Mago
09.2017 - 02.2019
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
Education
Bachelor of Arts - History And Philosophy of Science And Technology
University of York
York,United Kingdom 04.2001 -
Skills
Engaging with Diverse Customers
Dressing Room Assistance
Inventory and Stocking
Display building
Inventory Management
Ability to Lift 40 pounds
Loss Prevention
Adaptability and Flexibility
Dispute Mediation
Timeline
Assistant Store Manager
H&M Hennes & Mauritz
03.2020 - 12.2023
Sales Assistant
H&M Hennes & Mauritz
02.2018 - 03.2024
Visual Merchandiser
Mago
09.2017 - 02.2019
Bachelor of Arts - History And Philosophy of Science And Technology
University of York
04.2001 -