Kamila Brzozowska
Pearse Street,Dublin 2
Summary
I have extensive experience with the Organization starting in 2012 after I was redeployed to CDETB from my previous job with the Institute of Public Administration. Since then I have held various positions starting with Grants Assessment, Customer Services (former Escalation Team) and Corporate Services. I have developed great knowledge about SUSI and along with the skills I've gained working in the IPA in Accounting Department and on my previous position with Corporate Services and current as Grant Assessor see myself as a candidate to position of Team Leader. I have a demonstrated ability to work for as Team Captain (acting and permanent) for two seasons and I have been responsible for day-to-day TC duties & successfully as Team Leader during 2023/24 season. I work in Grant Assessment and proved very high standard of work and achieving great results. I hope that you will find that this brief view, in combination with the above resume, describe a dedicated employee of SUSI with the experience and skills to meet the requirements of the position of Team Leader/Team Capitan.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Team Captain SUSI in Assessments
SUSI
Dublin, Dublin
2022.01 - Current
- Helping TL with managing the assessment of student grant applications by the team.
- Quality control within the team as assigned by TL.
- Helping TL with staff training & monitoring performance, development and welfare.
- Representing the team during TL absence on TLs meetings & covering TLs duties for the time being.
- Supporting TL with coaching and mentoring members of the team
- Fostered team unity by organising training sessions and team building activities.
- Ensured clear communication for smooth operation of tasks.
- Boosted morale with continuous encouragement and positive reinforcement.
- Led team to reach set goals through effective delegation of duties.
Acting Team Leader in Assessment
SUSI
Dublin, Dublin
2023.07 - 2023.12
- Managing the assessment of student grant applications by the team.
- Ensuring high levels of work output and quality control within the team.
- Ensuring that staff are fully trained and informed in relation to their work.
- Managing staff attendance, training, performance, development and welfare.
- Setting and achieving targets for team and individual team members.
- Representing the team at daily planning and review meetings.
- Monitoring and reporting on all administrative and grant processing controls.
- Implementing proactive and reactive coaching and mentoring program with each member of the team.
- Managing the Team Captain by defining, monitoring and reviewing workload and performance on an ongoing basis.
- Other work as assigned by the Senior Team Leader.
- Encouraged team cohesion by implementing effective communication strategies.
- Improved group dynamics for enhanced performance with regular feedback sessions.
- Developed team's skill set to boost productivity through bespoke training programme.
- Mitigated conflicts, fostering a harmonious workplace environment.
Officer Grade 3 at SUSI in Assessment
CDETB
Dublin, Dublin
2018.04 - 2021.12
- Assessment of student grant applications accordingly to Student Grant Scheme. Provisional assessment required checking if following information are included by the Applicant: Education and Assistance, Residency, Nationality, Family, income, Change of Circumstances.
- Creates a checklist looking for various documents required for the application.
- Validation of documentation submitted by the Applicant and process this against the application.
- Validation of income information from the Revenue and DSP and process this against the application.
- Processing application accordingly to all information previously submitted and award the grant based on this information.
- Ensured compliance with data protection laws during all stages of assessment procedures thus safeguarding company's reputation against potential legal issues related to privacy infringement.
- Demonstrated exceptional attention to detail when evaluating applications.
- Maintained up-to-date knowledge of assessment criteria and Organization standards.
Acting Team Captain in Assessment 2020 and 2021
SUSI
Dublin, Dublin
2020.04 - 2021.11
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity during Covid-19 lockdown.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
Officer G3 at SUSI in Corporate Services
CDETB
Dublin, Dublin
2014.01 - 2018.03
- Responsible for the day-to-day administration of the Organization.
- Assisting Managers and Supporting the staff team.
- Undertake general administrative duties including: filing, distribution of documents, dealing with incoming and outgoing mail and general emails, ordering of equipment, materials, services and office supplies, receiving deliveries.
- Assisting in the recording and processing of invoices as required and instructed.
- Administering the petty cash.
- Assisting in matters relating to trainings and publicity for the Organization.
- Purchasing supplies to ensure the smooth running of the organization on a day to day and as required basis.
- Maintaining the central filing System, general database and archive.
- Providing administrative support for matters relating to the premises and operations including Security System and alarms.
- Undertaking other duties and responsibilities as from time to time may be required, in consultation with Management.
- Administering employee files and records.
- Managing the filing, storage and Security of documents.
- Managing the repair and maintenance of office equipment
- Coordinated fire drills regularly for enhanced preparedness of staff.
- Streamlined emergency evacuation plans which improved staff readiness during emergencies.
Officer G3 at SUSI in Assessment
CDETB
Dublin, Dublin
2012.04 - 2013.12
- After redeployment from the IPA
Credit Control Officer
Institute of Public Administration (IPA)
Dublin, Dublin
2008.06 - 2012.03
- Monitored customer account details for non-payments, delayed payments and other irregularities, improving compliance levels.
- Improved credit control systems by implementing efficient tracking mechanisms.
- Conducted thorough background research for reduced risk of bad debt.
- Assisted with the creation of financial reports to improve transparency.
- Ensuring customers pay on time - communicating with debtors by telephone and email.
- Allocating payments in accordance with Customer Remittances.
- Processing and generating reminder letters and monthly statements.
- Liaising with other departments to resolve outstanding queries.
- Ensuring that all major accounts work to agreed order.
- Investigating and resolving queries relating to non-payment of invoices.
- Working to strict monthly Collections targets.
- 6 months work experience on Accounts Payable Clerk position.
- Matching, batching and coding of purchase ledger invoices.
- Preparing payment runs.
- Coordinated with purchasing department to validate incoming invoices.
- Prepared detailed expense reports for management review.
- Conducted bank reconciliations regularly for accurate record keeping.
- Liaised with suppliers for resolution of invoice discrepancies.
- Managed database of supplier invoices to prevent duplication.
Education
NFQ Level 9 - Law in Economics
University of Economics
Poznan 2003.10 - 2004.06
Master of Philosophy - Philosophy
Adam Mickiewicz University
Poznan 1995.10 - 2002.06
Fetac 6 Certificate - Web Design
IBAT College Dublin
Dublin 2014.02 - 2014.05
NFQ 6 - Certificate in Credit Management
Institute of Credit Management
Dublin 2008.09 - 2009.06
Fetac 6 Diploma in Coaching - Coaching
PSG
Dublin 2012.02 - 2012.08
Skills
Fire Wardens Training renewed in Aug 2024
First Aid Responders Training TB renewed in Nov 2024
Timeline
Acting Team Leader in Assessment
SUSI
2023.07 - 2023.12
Team Captain SUSI in Assessments
SUSI
2022.01 - Current
Acting Team Captain in Assessment 2020 and 2021
SUSI
2020.04 - 2021.11
Officer Grade 3 at SUSI in Assessment
CDETB
2018.04 - 2021.12
Fetac 6 Certificate - Web Design
IBAT College Dublin
2014.02 - 2014.05
Officer G3 at SUSI in Corporate Services
CDETB
2014.01 - 2018.03
Officer G3 at SUSI in Assessment
CDETB
2012.04 - 2013.12
Fetac 6 Diploma in Coaching - Coaching
PSG
2012.02 - 2012.08
NFQ 6 - Certificate in Credit Management
Institute of Credit Management
2008.09 - 2009.06
Credit Control Officer
Institute of Public Administration (IPA)
2008.06 - 2012.03
NFQ Level 9 - Law in Economics
University of Economics
2003.10 - 2004.06
Master of Philosophy - Philosophy
Adam Mickiewicz University
1995.10 - 2002.06