Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
CustomerServiceRepresentative
Kamel Shaaban

Kamel Shaaban

Community Operations Analyst / Computer Science Student
Dublin,

Summary

Persistent, detail oriented community operation analyst with 4+ years of experience, highly motivated, seeking a position to utilize my skills in IT industry.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Community Operations Analyst

Facebook via Covalen
Dublin
2017.11 - Current
  • Enforce Facebook's terms of Use carefully monitoring reports of abuse or explicit content on site.
  • Identified issues, analyzed information and provided solutions to problems.
  • Review the reported content within agreed turnaround times and standards of quality.
  • Determine whether to keep or delete the reported content based on Terms of Use.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

Volunteer

Abbey Field EROC
Ballaghaderreen, Roscommon
2017.03 - 2017.09
  • Accompanying residents of the hotel to hospital appointments to translate and to help fill out important medical paperwork.
  • Main supervisor on children's trips and core involvement of children's entertainment within the centre.
  • Translation of important documents into Arabic and assistance in filling out these documents for residents of the centre.

Translator

Hellenic Research House
Athens
2016.03 - 2017.02
  • Paid interpreter position with Hellenic Research House, a market research company.
  • Dealt with client and customer queries in Arabic and English.
  • Contributed to the creation of valuable market-based data.

Education

Bachelor of Science - Computer Science And Programming

Technological University Dublin
Dublin, Ireland
2019.09 - 2023.05

QQI - Computer Science And Programming

Dundrum College of Further Education
Dublin, Ireland
2018.09 - 2019.05

Skills

    Python, C#.

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Languages

Arabic.

English.

Certification

AWS Certified Cloud Practitioner.

Accomplishments

  • Collaborated with team of 3 in the development of Astronomy Shop using Django.

Timeline

Bachelor of Science - Computer Science And Programming

Technological University Dublin
2019.09 - 2023.05

QQI - Computer Science And Programming

Dundrum College of Further Education
2018.09 - 2019.05

Community Operations Analyst

Facebook via Covalen
2017.11 - Current

Volunteer

Abbey Field EROC
2017.03 - 2017.09

Translator

Hellenic Research House
2016.03 - 2017.02

AWS Certified Cloud Practitioner.

Cisco Certified Network Associate Routing and Switching (CCNA) - TUD.

Kamel ShaabanCommunity Operations Analyst / Computer Science Student