Kamel Shaaban
Community Operations Analyst / Computer Science Student
Dublin,
Summary
Persistent, detail oriented community operation analyst with 4+ years of experience, highly motivated, seeking a position to utilize my skills in IT industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Community Operations Analyst
Facebook via Covalen
Dublin
2017.11 - Current
- Enforce Facebook's terms of Use carefully monitoring reports of abuse or explicit content on site.
- Identified issues, analyzed information and provided solutions to problems.
- Review the reported content within agreed turnaround times and standards of quality.
- Determine whether to keep or delete the reported content based on Terms of Use.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
Volunteer
Abbey Field EROC
Ballaghaderreen, Roscommon
2017.03 - 2017.09
- Accompanying residents of the hotel to hospital appointments to translate and to help fill out important medical paperwork.
- Main supervisor on children's trips and core involvement of children's entertainment within the centre.
- Translation of important documents into Arabic and assistance in filling out these documents for residents of the centre.
Translator
Hellenic Research House
Athens
2016.03 - 2017.02
- Paid interpreter position with Hellenic Research House, a market research company.
- Dealt with client and customer queries in Arabic and English.
- Contributed to the creation of valuable market-based data.
Education
Bachelor of Science - Computer Science And Programming
Technological University Dublin
Dublin, Ireland 2019.09 - 2023.05
QQI - Computer Science And Programming
Dundrum College of Further Education
Dublin, Ireland 2018.09 - 2019.05
Skills
Python, C#.
Certification
AWS Certified Cloud Practitioner.
Accomplishments
- Collaborated with team of 3 in the development of Astronomy Shop using Django.
Timeline
Bachelor of Science - Computer Science And Programming
Technological University Dublin
2019.09 - 2023.05
QQI - Computer Science And Programming
Dundrum College of Further Education
2018.09 - 2019.05
Community Operations Analyst
Facebook via Covalen
2017.11 - Current
Volunteer
Abbey Field EROC
2017.03 - 2017.09
Translator
Hellenic Research House
2016.03 - 2017.02
AWS Certified Cloud Practitioner.
Cisco Certified Network Associate Routing and Switching (CCNA) - TUD.
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