Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kalu Eke

Mullingar

Summary

I am a seasoned banking professional with 15 years of extensive experience in retail banking, corporate banking, and financial management across Nigeria and Ireland. Proven expertise in customer relationship management, financial analysis, risk management, regulatory compliance, securities and derivatives. Adept at leading teams, driving business growth, and implementing innovative banking solutions.

Overview

17
17
years of professional experience

Work History

Operations Analyst

Bank of America- Pontoon Solutions
2023.10 - 2024.03
  • In the client Asset Control Group at Bank of America, I was responsible for safeguarding and managing the firm's client assets to ensure compliance with regulatory requirements and internal policies
  • I played a critical role in maintaining the integrity and accuracy of client asset records, ensuring that assets were properly segregated, and verifying that all client funds and securities were accounted for and protected.
Functions

1- Asset reconciliation of EMEA. APAC and AMRS investment

2- Conducted in-depth analysis of financial markets, focusing on securities and derivatives, repo. Collateral, cash and treasury management.

3- Monitored market trends and regulatory changes to assess their impact on investment portfolios.

4- Collaborated with cross-functional teams to streamline processes/ process improvement and enhance operational efficiency.

5- Financial Analysis and Regulatory Compliance.

6- Risk appraisal and management.

Operations Analyst / Customer Service

Ulster Bank - Hays Recruitment
2022.07 - 2023.05
  • My role as a Customer Service Officer and operations analyst at Ulster Bank during account closures and the bank's exit from the Irish market is crucial in ensuring a smooth transition for customers
  • This involves guiding customers through the process of closing their accounts and addressing their concerns, all while maintaining a high level of service and support exiting the Irish market, I was part of the team responsible for all account closures, verifying the request was from the customer
  • The balances in the account are transferred to the customer's desired account.

Functions

1- Customer guidance, support and communication,

2- Account closure processing and risk appraisal, management.

3- Alternate Bank Solutions.

4- Regulatory compliance and record-keeping

5- KYC and customer due diligence documentation

Digital Marketing Consultancy Services-MSc Project

Hodson Bay Group
2021.10 - 2022.05
  • Management of all the Digital assets, using Google Analytics to identify trends used for forecasting and income generation.

Functions

1- Developed a digital marketing strategy for the company.

2- Implemented a social media campaign with insight.

3- Developed and implemented an SEO strategy and optimisation.

4- keyword research and data analysis

5- Created an email marketing campaign with a landing page.

Investment Banking / Shareholders Service Supervisor

Ogberuru Microfinance Bank
2019.10 - 2020.09
  • Reconciliation of all the IPO and dividend warrant GLs, ensures compliance with the Central Bank of Nigeria guideline lines and regulations.

Functions

1- Ensure customers’ subscriptions are processed.

2- Review customers’ payment/ dividend instructions.

3- Management of deceased and other investors’ queries.

4- Handling of IPO/ backlog management.

5- Compliance and regulatory reporting

Investment banking, Business analyst, Treasury officer, AML/KYS analyst

Union Bank
2014.04 - 2019.10

Job Titles: Investment banking, Business analyst, Treasury officer, AML/KYS analyst

The branch team lead functioned in different roles, which included investment banking, business analyst treasury office, and AML/KYC officer.

Functions

Investment banking,

1- Trade, Treasury, and Cash Management

2- Maintained accurate records of transactions and ensured compliance with regulatory guidelines.

3- Provided timely and accurate responses to client inquiries and resolved any issues or concerns promptly.

4- Participated in training programs and workshops to stay updated on industry trends and best practices.

5- Regulatory compliance/ Due Diligence

6- Prioritization and SLA

Financial Analyst

1- Conducted financial statement analysis, cash flow modelling, and valuation analysis to assess the financial health and investment potential of companies across various industries.

2- Assisted in the preparation of investment proposals, pitch decks, and client presentations for mergers and acquisitions, capital raising, and strategic advisory assignments.

3- Participated in due diligence activities and supported deal execution processes for corporate finance transactions.

4- Monitored portfolio performance, market trends, and economic developments to provide investment insights and recommendations to portfolio managers and clients.

Business Analyst,

1- Conduct a detailed analysis of current business processes.

2- Collaborate with stakeholders.

3- Identify opportunities for process improvement, cost reduction, and revenue generation.

4- Translate business requirements into clear and concise technical specifications for development teams.

5- Worked closely with project managers and technical teams.

6- Perform data analysis to identify trends, patterns, and insights that inform business decisions.

7- Monitor key performance indicators (KPIs) to track the effectiveness of implemented solutions and identify areas for further optimization.

8- Prioritization and SLA

9- Budgeting and planning.

Treasury Officer,

1- Cash and Investment Management

2- Risk Management

3- Treasury operations and risk management

4- Compliance and Internal control 5- Cash forecasting.

AML/ KYC Officer

1- Conduct Customer Due Diligence (CDD)

2- Transaction Monitoring

3- Compliance Oversight

4- Training and Awareness

5- Regulatory Reporting

6- Risk and control gap Management.

Remittances and International Operations

1- Reconciliations of GLs

2- Process incoming and outgoing remittance transactions.

3- Verify the authenticity of remittance instructions.

4- Maintain accurate records of remittance transactions.

5- Compliance and Due Diligence

Head Teller Services, Funds Transfer Officer, Business Analyst, Customer Service Officer

Access Bank Nigeria
2012.11 - 2014.03
  • The day-to-day running of vaulting activities
  • Supervises all cash activities in the branch
  • Handles all foreign currency transactions and remittances.

Retail Banking, CRM, Business Development (Marketing)

Intercontinental Bank Plc Nigeria
2007.06 - 2012.10
  • Customer relation management, prospecting and income generation businesses are sealed.

Education

Digital Business Analytics, Professional Diploma -

University College Dublin

Digital Marketing, MSC -

Technological University of Shanno Athlone

Marketing, BSc -

Abia State University

Skills

  • Retail and corporate banking
  • Financial analysis
  • Regulatory reporting and compliance
  • Risk Management
  • Customer relations management
  • Networking
  • Operational management
  • Planning
  • Budgeting
  • Business development
  • Team leadership
  • Technology proficiency
  • Problem solving

Accomplishments

  • Developed a seamless ATM reconciliation report (ROBOTICS) for Union Bank.
  • Designed a report for Hodson Bay Group to develop an independent rich database before the expiration of third-party cookies by Google.
  • Process improvement in the CACG team at Bank of America

References

Available on request.

Timeline

Operations Analyst

Bank of America- Pontoon Solutions
2023.10 - 2024.03

Operations Analyst / Customer Service

Ulster Bank - Hays Recruitment
2022.07 - 2023.05

Digital Marketing Consultancy Services-MSc Project

Hodson Bay Group
2021.10 - 2022.05

Investment Banking / Shareholders Service Supervisor

Ogberuru Microfinance Bank
2019.10 - 2020.09

Investment banking, Business analyst, Treasury officer, AML/KYS analyst

Union Bank
2014.04 - 2019.10

Head Teller Services, Funds Transfer Officer, Business Analyst, Customer Service Officer

Access Bank Nigeria
2012.11 - 2014.03

Retail Banking, CRM, Business Development (Marketing)

Intercontinental Bank Plc Nigeria
2007.06 - 2012.10

Digital Business Analytics, Professional Diploma -

University College Dublin

Digital Marketing, MSC -

Technological University of Shanno Athlone

Marketing, BSc -

Abia State University

Kalu Eke