Kala McKinnon Gleason
Andover
Summary
Dynamic leader with a proven track record at Clearfield, Inc., excelling in territory and account management, and leadership. Leverages excellent interpersonal skills and sales expertise to significantly expand the customer base and foster long-term partnerships. Specializes in consultative selling and CRM management, achieving notable success in market development and customer engagement.
Overview
17
17
years of professional experience
Work History
Senior Business Development Manager
Clearfield, Inc.
04.2023 - Current
- Focuses on strategic planning, sales management, and prospecting for new clients to help grow Clearfield's broadband footprint.
- Develops strong relationships with key customers while working directly with inside and outsides sales, leading to long-term partnerships and increased loyalty.
- Collaborates with cross-functional teams to develop comprehensive proposals for prospective clients while maintaining superior customer service, strong analytical ability and leadership skills.
- Assists in developing sales strategies and coaching the Business Development team by inspiring a sense of immediacy, persistence and motivation.
Business Development Manager
Clearfield, Inc.
06.2011 - 04.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with customers to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Undergraduate Admissions Representative
DeVry University
05.2010 - 06.2011
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Staffing Consultant
Express Employment Professionals
08.2008 - 07.2010
- Utilized strong communication skills when presenting staffing solutions and conducting negotiations with clients to ensure mutually beneficial outcomes.
- Streamlined recruitment processes by implementing efficient applicant tracking systems, reducing time-to-hire rates.
- Account Manager for one of the largest companies in the franchise; Recruited, interviewed and managed 40-80 employees on a daily basis to ensure high success rates and minimal turnover.
- Provided exceptional customer service to both clients and candidates throughout the entire hiring process.
Education
Bachelor of Arts - Business Communications
University of Minnesota
Duluth05-2008
Skills
- Territory and account management
- Leadership qualities
- Excellent interpersonal skills
- Sales and market development
- Consultative and relationship selling
- Customer management and engagement
- CRM management
Timeline
Senior Business Development Manager
Clearfield, Inc.
04.2023 - Current
Business Development Manager
Clearfield, Inc.
06.2011 - 04.2023
Undergraduate Admissions Representative
DeVry University
05.2010 - 06.2011
Staffing Consultant
Express Employment Professionals
08.2008 - 07.2010
Bachelor of Arts - Business Communications
University of Minnesota
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