KAJAL PILLAI
Dublin
Summary
Customer-oriented and results-driven professional with 2 years of experience in customer service and 1+ years in real estate. Possesses excellent communication skills and a proven track record of building strong client relationships. Seeking a challenging role that allows me to utilize my skills in customer service and real estate to contribute effectively to a dynamic team.
Overview
12
12
years of professional experience
Work History
NJ Realtor (Member of NAR)
WEICHERT REALTORS
New Jersey, United States
07.2022 - 01.2024
- Closed 6 residential and commercial real estate transactions, totaling over $3M in sales revenue in 2023-2024. Conducted market research to determine property valuations and pricing recommendations. Implemented marketing strategies across various channels, leading to increased property exposure and lead generation. Negotiated favorable terms for clients during transactions. Built and maintained a network of clients and industry professionals to drive business growth. Provided exceptional customer service and ensured smooth transactions. Collaborated with stakeholders to facilitate timely closings. Stayed informed about industry trends and legal requirements to offer informed advice.
Dispute Specialist CSR, Amex, Team Member V3 Execu
FIS GLOBAL BUSINESS SOLUTIONS INDIA PVT LTD
Gurugram, Haryana, India
03.2013 - 08.2014
- Provided customer service to American Express cardholders, addressing inquiries, complaints, and account-related issues. Utilized FIS Global Solutions software for transaction processing and account updates. Responded to customer inquiries via phone, email, and chat, assisting with card activation, balance inquiries, transaction disputes, and fraud alerts. Collaborated with internal departments to investigate and resolve customer issues. Documented interactions and resolutions using CRM software. Identified upselling opportunities, contributing to increased company revenue. Received positive feedback for exceptional service and problem-solving skills.
Technical Support Specialist, Verizon
WIPRO
Delhi, India
07.2012 - 02.2013
- Handle inbound customer inquiries encompassing billing, technical support, and general product information. Resolve customer complaints and concerns by actively listening, identifying root causes, and implementing appropriate solutions to ensure satisfaction. Utilize CRM systems for accurate documentation of interactions, updating customer profiles, and tracking issue resolution. Collaborate with cross-functional teams to provide comprehensive solutions to customers. Exceed individual performance targets, including customer satisfaction metrics and call handling efficiency. Act as a subject matter expert for Verizon Wireless products, staying updated with industry trends. Provide guidance and support to new team members, facilitating their onboarding for a smooth transition.
Education
B.E Electronics And Communication
Institute Of Engineering & Technology
Alwar, Rajasthan, India06-2012
Skills
- communication skills
- interpersonal skills
- Problem-solving skills
- Troubleshooting
- Critical Thinking
- Team management skills
- Pricing Negotiation
- Property Research
- Property Marketing
- Networking and Prospecting
- CRM Software
- Sales Closing
- Dispute Resolution
- Customer Service
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Timeline
NJ Realtor (Member of NAR)
WEICHERT REALTORS
07.2022 - 01.2024
Dispute Specialist CSR, Amex, Team Member V3 Execu
FIS GLOBAL BUSINESS SOLUTIONS INDIA PVT LTD
03.2013 - 08.2014
Technical Support Specialist, Verizon
WIPRO
07.2012 - 02.2013
B.E Electronics And Communication
Institute Of Engineering & Technology
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