Kaitlyn Vu

• Under supervision of a registered nurse, learned procedures including taking/recording vital signs, assisting in daily living tasks, operating assistive devices, positioning patients, etc.
• Trained in proper techniques, care standards, infection control, and emergency and safety protocols
• Participated in clinical practice, nursing competency development and nursing simulation activities
• Completed and passed state competency exam

• Maintained accurate records of game statistics, reporting results to management for analysis purposes.
• Adapted quickly to new games and technologies, staying current on industry trends to better serve guests.
• Scheduled appointments accurately using Resova reservation software, reducing conflicts or double-bookings.
• Managed phone calls, addressing or directing inquiries to appropriate personnel for prompt resolution.
• Actively monitored game floor activity to identify potential security risks or violations of rules established for guest safety and enjoyment.

• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Worked different stations to provide optimal coverage and meet production goals.
• Warmly greeted and guided customers through menu options, tailoring recommendations to their dietary needs and preferences
• Operated cash register and processed customer transactions through Square payment device

GPA 3.402

• Dean's List, Spring 2024-Fall 2024
• Relevant Coursework: Human Physiology, Nutrition, Health, Wellness, and Conception of the Body