Kaidi Piiriste
Cork
Summary
Dynamic professional with extensive experience at Marriott International, excelling in customer service and problem-solving. Proven ability to lead diverse teams and enhance operational efficiency through critical decision-making and effective task delegation. Skilled in visual merchandising, driving sales while ensuring compliance with health and safety regulations.
Overview
20
20
years of professional experience
Work History
Sales and Services, Loyalty and Elite Associate
Marriott International
Cork
05.2023 - Current
- Handled customer complaints professionally and efficiently.
- Answered incoming calls from guests seeking reservations or general information.
Team Leader Supervisor
Homesense Cork
Cork
05.2017 - 04.2023
- Resolved complex customer enquiries, disputes and complaints.
- Supporting managers to lead a team of associates in a constantly changing store.
- Lead by example and motivate a diverse team.
- Completed audits and risk assessments to achieve regulatory compliance.
- Enforced health and safety regulations by regularly monitoring operations, appropriately dealing with rule-breakers.
Associate
TK Maxx
Cork
09.2013 - 05.2017
- Identified and resolved customer needs promptly and efficiently.
- Worked checkout and floor.
- Used open-ended questioning to
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
- Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase.
Supervisor
Centra
Co.Cork
02.2005 - 07.2013
- Stock ordering
- Merchandising
- Cash management
- Carrying out promotional offers
- Customer service
Education
Make-up Level 2 ITEC -
De Courcy Institute of Therapy
Cork 2012
A-Levels -
Sindi Light Industry School Secretary
Estonia 2001
Skills
- Employee focus
- Staff assessments
- Critical decision-making
- Task delegation
- Visual merchandising
- Customer service
- Problem solving
Languages
4,B2
Education
other,other
Timeline
Sales and Services, Loyalty and Elite Associate
Marriott International
05.2023 - Current
Team Leader Supervisor
Homesense Cork
05.2017 - 04.2023
Associate
TK Maxx
09.2013 - 05.2017
Supervisor
Centra
02.2005 - 07.2013
Make-up Level 2 ITEC -
De Courcy Institute of Therapy
A-Levels -
Sindi Light Industry School Secretary
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