Jyoshita Thotakura
Dublin
Summary
Experienced Program Specialist with a 4+ year track record in advanced management processes. Utilizes exceptional communication skills to foster meaningful and trusting relationships, consistently surpassing client expectations. Demonstrates strong project management abilities and excels in leading teams to achieve targets with precision and consistency.
Overview
6
6
years of professional experience
Work History
Door to Door Sales Person
SSE Airtricity
08.2024 - Current
- Operated with a high degree of integrity and ethical standards, representing the company positively in all interactions.
- Upheld strict compliance with all regulatory requirements and company policies during door-to-door sales activities.
- Engaged with potential customers at their homes, presenting product features and benefits to maximise sales opportunities.
- Conducted market research to identify and capitalise on emerging trends within the door-to-door sales sector.
- Handled objections and rejections with professionalism, using persuasive communication techniques to close sales.
Program Specialist
Uber Technologies
11.2022 - 10.2023
- Multitask and facilitate initiatives, strategies, and projects with the Stakeholders
- Professional who working with teams to coordinate/ collaborate and execute specific programs within the organization.
- Collaborating managers to enhance the team adaptability.
- Worked with stakeholders on the enhancement of bliss 0.2 application by monitoring the progress and performance of the app.
- Making decisions based on the progress of the program given by the stakeholders
- Working based on analytical, administrative, leadership and interpersonal skills.
- Managing the teams based on the adaptability.
- Enhanced working relationships by participating in team-building activities.
- Achieved service time and quality targets.
- Diffused challenging situations using conflict management techniques.
- Trained and mentored employees to maximise team performance.
COE Specialist 1
Uber Technologies
08.2021 - 11.2022
- Providing world class customer support through emails and text.
- Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
- Providing world class customer support to riders and drivers 24/7 Via text and email.
- Having a significant impact by enhancing program alignment and contributing to the continuous improvement of customer support across the region.
- Background check and managing the documents uploaded by the drivers.
- Having an interaction with customers regarding their document uploading.
US IT Recruiter
Tammina Infotech/ Sheryl tech
08.2019 - 08.2021
- Working with all consultants, such as Citizen, GC, H1B, E3, TN, and EADs.
- Negotiating and offer management, integrating with clients, and collaborating with hiring managers.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Balanced client and candidate needs to achieve outstanding satisfaction ratings.
- Negotiated contract details, maintaining confidentiality and impartiality throughout.
- Provided guidance and feedback to candidates on CV improvement and interview techniques.
- Designed and implemented recruitment strategies tailored to the technology sector's needs.
- Sourced candidates through social media platforms, validating suitability for available positions.
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
Sales Executive
Concentrix
11.2018 - 08.2019
- Worked as Life Insurance Advisor/Expert Operations for HDFC LIFE INSURANCE.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Processing customer providing/receiving information; selling life insurance policies as well as providing basic customer service support regarding their existing policies.
- Worked on Interfaces with customers via inbound/outbound calls by supporting and resolving routine questions regarding client's policies.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
- Mentored sales representatives to demonstrate proven sales strategies and apply best practices.
Education
Master of Science - Msc International Business
Griffith College
Dublin06-2025
MBA - Masters in Human resource Management
Pydah College
07.2023
BBA - Bacholars in marketing management
Dr. Lankapalli Bullaya College
04.2020
Intermediate - Science
Sri Chaitanya Junior College
04.2017
CBSC[10th] -
Kendriya Vidyalaya No 1
04.2015
Skills
- Power point
- Windows XP,07,08,10
- Stakeholder Management
- Product Management
- Project Management
- Time management
- Budget management
- Researching
- Communication skills
- Administrative support
- Google Workspace
- Task collaboration
- Leadership
- Team leadership and motivation
Websites, Portfolios and Profiles
linkedin.com/in/thotakura-jyoshita-654556221
Timeline
Door to Door Sales Person
SSE Airtricity
08.2024 - Current
Program Specialist
Uber Technologies
11.2022 - 10.2023
COE Specialist 1
Uber Technologies
08.2021 - 11.2022
US IT Recruiter
Tammina Infotech/ Sheryl tech
08.2019 - 08.2021
Sales Executive
Concentrix
11.2018 - 08.2019
MBA - Masters in Human resource Management
Pydah College
BBA - Bacholars in marketing management
Dr. Lankapalli Bullaya College
Intermediate - Science
Sri Chaitanya Junior College
CBSC[10th] -
Kendriya Vidyalaya No 1
Master of Science - Msc International Business
Griffith College
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