Justyna Szymanska
Athenry ,Ireland
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
23
23
years of professional experience
Work history
Breakfast and Afternoon Tea Manager
Glenlo Abbey Hotel &Estate
Galway , Ireland
2019.03 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximise productivity.
- Maintained inventory control, reduced stock shortages.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted periodic performance reviews for direct reports.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated staff schedules to maximise productivity.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Conducted training sessions for new employees, enhancing team competence.
- Handled complaints professionally, leading to improved customer retention rates.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Designed and implemented training to further develop staff based on business goals.
Restaurant supervisor
Breathnachs Bar
Oughterard, Ireland
2007.09 - 2019.03
- Ensured smooth operation by effectively managing all front of house staff.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Trained new staff members, leading to improved service standards.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Housekeeping assistant and waitress
Corrib House Hotel
Oughterard, Ireland
2007.04 - 2007.08
- Maintained immaculate cleanliness by frequent dusting, vacuuming and mopping.
- Upheld high hygiene standards for guests' satisfaction.
- Ensured prompt laundry service with care for delicate items.
- Assisted in deep cleaning operations to maintain the hotel's aesthetic appeal.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Delivered outstanding service to boost customer retention and referrals.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Au- Pair
English Family
Ockendon, England
2007.02 - 2007.04
- Ensured child safety by closely monitoring play activities.
- Fostered emotional well-being with nurturing childcare techniques.
- Enhanced language skills for children's educational development.
- Assisted in homework completion for academic success.
- Provided transportation to school and extracurricular activities.
Secretary
SOLEO Tanning studio
Olsztyn , Poland
2006.06 - 2006.12
- Streamlined office procedures to increase efficiency.
- Scheduled appointments for executive management team.
- Enhanced company communication with accurate minute-taking during meetings.
- Facilitated efficient communication by managing correspondence via post and email.
- Improved client relationships through professional telephone etiquette.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
Sales assistant
H&M shoop
Olsztyn, Poland
2005.04 - 2005.12
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
Customer assistant
PKO Bank
Olecko , Poland
2003.09 - 2005.04
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
Education
Master of Business Administration - Management Economics
University of Warmia and Mazury
Olsztyn 06.2006
Skills
- Budget management
- Strategic planning
- Risk assessment
- Staff recruitment
- Resilience under pressure
- Adaptability to change
- Product knowledge and integration
- Team Leadership
- Microsoft Excel
- Issue resolution
- Disciplinary procedures
- Team motivation
- Customer rapport
- Coaching leadership
- Performance appraisals
- Performance development planning
- Customer service excellence
- Training and development
- Staff motivation
- Time management
- Leadership skills
Timeline
Breakfast and Afternoon Tea Manager
Glenlo Abbey Hotel &Estate
2019.03 - Current
Restaurant supervisor
Breathnachs Bar
2007.09 - 2019.03
Housekeeping assistant and waitress
Corrib House Hotel
2007.04 - 2007.08
Au- Pair
English Family
2007.02 - 2007.04
Secretary
SOLEO Tanning studio
2006.06 - 2006.12
Sales assistant
H&M shoop
2005.04 - 2005.12
Customer assistant
PKO Bank
2003.09 - 2005.04
Master of Business Administration - Management Economics
University of Warmia and Mazury