Justin Hanney
Bray
Summary
Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills.
Hardworking, committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Mr. David Farnan
Dublin
05.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Assistant
Ms. Donna Hart, Store Manager
Dublin
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Conducted periodic audits of merchandise pricing accuracy.
- Cross-trained in other departments within the store including checkout counter operations.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Helped customers find specific products, answered questions and offered product advice.
Education
Higher Certificate - Business Administration
NCI
Dublin 05-2024
Secondary -
The High School
Primary -
St. Brigid’s National School
Skills
- Sales Demonstration
- Store Organization
- Inventory Tracking
- Demonstrating Products
- Product Management And Pricing
- Action Planning
- Customer Liaison
- Customer Assistance
- Exceptional Customer Service
- Pricing And Signage Updates
- Product And Service Knowledge
- Cross-Selling Products And Services
- Pricing Standards
- Point Of Sale System
- Brand And Product Knowledge
- Inventory Coordination
- Upselling
- Meeting Management
- Performance Reviews
- Processing Payments
- Cash Wrap Organization
- Financial Records Oversight
- Safety Protocols
- Regulatory Compliance
- Returns And Exchanges
Personal Information
Date of Birth: 02/13/04
Languages
English
First Language
References
References available upon request.
HCBS Higher Certificate Business Studies
- average grading of 67.9% GPA Equivalent: 3.4 ( 2:1 UK Honours Degree)
- Marketing In the Digital Age: 70%
- Accounting & Finance: 57%
- Aspect's Of Irish Law: 72.7%
- Brand Management: 64%
- Work Business and Society in Ireland: 72.8%
- Creativity, Teamwork & Business Skills:67%
- Fundamentals of Management:58.5%
- Introduction to Human Resource Management:70.8%
- *certain module grading is TBD as not all modules are completed
Leaving Cert
English, Higher, H3, Irish, Ordinary, O6, Maths, Ordinary, O3, History, Higher, H4, Biology, Higher, H4, Accounting, Higher, H6, Politics and Society, Higher, H3, 2022
Affiliations
- 3 years of Music Engineering Experience, Pro Tools as DAW
- College Pool/Snooker A team member
- Class Representative for HCBS
Certification
- Drivers License
- Cherrypicker Trained
- Dulux Paint Mixing
- Keybar (Key-cutting)
Accomplishments
- Highly motivated and organized student seeking to leverage strong communication and interpersonal skills to serve as Class Representative for Higher Certificate Business Studies. Committed to fostering a positive learning environment by acting as a bridge between faculty and classmates, gathering feedback, and advocating for their needs.
- Actively gather feedback from classmates through polls, discussions, or open communication channels.
- Advocate for class-wide concerns or suggestions for improvement regarding workload, difficulty level, clarity of materials, or teaching methods
Future Plans
- My current focus is on successfully completing my course. However, I am also considering my options for further studies after graduation. NCI's programs in Marketing Practice and Accounting & Finance are particularly appealing to me.
Timeline
Sales Associate
Mr. David Farnan
05.2023 - Current
Sales Assistant
Ms. Donna Hart, Store Manager
Higher Certificate - Business Administration
NCI
Secondary -
The High School
Primary -
St. Brigid’s National School
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