Juste Armel Isumbingabo
Belgrade
Summary
Motivated professional demonstrating strengths in client engagement and logistical coordination. Adapts to diverse environments through strong organisational and problem-solving skills. Committed to contributing positively to team outcomes and enhancing client experiences.
Overview
10
10
years of professional experience
Work History
Meetings and Events Professional at HRS
exciting Doo
Belgrade, Serbia
09.2021 - Current
- Managed end-to-end event coordination processes with strong focus on data accuracy, planning, and operational control, ensuring timely execution under strict deadlines
- Collected and analysed client requirements (Sanofi, Airbus, Merck Santé, etc.) to translate them into structured operational plans and resource allocation models, facilitating effective event execution
- Logistics management: Booking meeting rooms and room, equipment and additional services. Ensuring the setup and smooth running of events.
- Coordinated multi-stakeholder environments (clients, suppliers, internal teams) to ensure clear communication, align processes, and comply with service delivery standards
- Managed scheduling, logistics tracking, and resource planning(venues, equipment, staffing), demonstrating strong organizational and data management skills
- Maintained continuous communication with clients through structured follow-ups (pre-event, during, post-event), ensuring service quality tracking and issue resolution
- Negotiated with external vendors (hotels, catering, technical providers) to maintain cost control, ensure contract compliance, and meet deadlines
Sales Representative
Silver Bell Group
Belgrade, Serbia
01.2020 - 08.2021
- Developed structured sales presentations and client-facing reports, demonstrating strong communication and analytical structuring skills
- Build and maintain long-term client relationships, ensuring consistent follow-up and customer satisfaction tracking
- Applied data-driven sales strategies to improve performance and optimize conversion results
Customer Service Representative
Transcom doo
Belgrade, Serbia
07.2018 - 12.2019
- Resolved complex client enquiries by providing accurate, timely support.
- Managed high volumes of customer interactions to maintain service levels.
- Delivered professional guidance to enhance client satisfaction rankings.
Branch Marketing Manager
Cameroon Appropriate Technology Exchange SARL
Yaoundé, Cameroon
10.2016 - 04.2018
- Led local marketing campaigns to increase brand reach by forty percent.
- Managed annual budget plans to optimise regional advertising spend, ensuring effective allocation of marketing resources.
- Analysed market trends to refine promotional strategies for the branch.
- Mentored staff to align internal branding goals with tasks, enhancing team understanding of brand values.
Education
Bachelor of Science - Bachelor's degree in Business Computing
Cavendish University Uganda
Kampala, Uganda 01-2014
Skills
- Vendor & Contract Management
- Compliance-oriented workflow management
- Reporting, KPIs & process documentation
- Problem-Solving & process improvement
- Confidentiality & High-volume workload management
- Workplace empathy development
Languages
English
Proficient
C2
French
Proficient
C2
Serbian
Elementary
A2
Digital Skill
- CRM Systems & Data Tracking Tools
- Virtual Communication Tools (Zoom, Genesys Cloud, Teams)
- Payroll Processing Support (end-to-end understanding, eg : TimTool)
- Google Workspace / Microsoft Office Suite
- Automated RFPs (meetago, HRS Connect)
Timeline
Meetings and Events Professional at HRS
exciting Doo
09.2021 - Current
Sales Representative
Silver Bell Group
01.2020 - 08.2021
Customer Service Representative
Transcom doo
07.2018 - 12.2019
Branch Marketing Manager
Cameroon Appropriate Technology Exchange SARL
10.2016 - 04.2018
Bachelor of Science - Bachelor's degree in Business Computing
Cavendish University Uganda