Julio Andres Garcia
Dublin ,Ireland
Summary
I am a passionate and very kind interpreter and virtual assistant with 2 years of experience in customer care for an insurance company, working with Medicare, and 10 months developing as an interpreter and intake representative for a workers’ compensation vendor. I am willing to gain more experience while creating professional interpersonal relationships and develop well within the Irish culture.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Virtual assistant/Labeling
Mehr & Associates
, United States
2025.03 - 2026.03
- Managed databases to ensure accurate record keeping.
- Drafted correspondence on behalf of the executive team, promoting professional communication.
- Improved productivity for better inventory management by correctly labeling documents.
- Drafted mileage forms on behalf of clients, sending accurate information to different carriers.
Telephone interpreter
ProCare
, United States
2024.02 - 2024.08
- Delivered precise translations during multilingual conference calls, supporting international business communication.
- Enhanced communication for non-English speakers through skilled telephone interpreting.
- Ensured clarity of information with meticulous attention to detail during interpretation tasks.
- Facilitated better diagnosis with precise interpretation of patient symptoms to doctors.
- Improved patient understanding of complex medical terminology with competent translation skills.
Intake transportation specialist
ProCare
, United States
2023.11 - 2024.08
- Enhanced client satisfaction with timely, efficient transportation solutions.
- Maintained communication with drivers for real-time updates.
- Communicated with drivers to address accurate start times, pick-up information and route issues.
Workforce administrator
Cigna Medicare
, United States
2022.10 - 2023.10
- Managed holiday requests to maintain adequate staffing levels.
- Provided support for HR activities, leading to improved workforce management.
- Maintained confidentiality by securely handling sensitive information.
- Utilised HR software for streamlined data management and reporting tasks.
- Prepared reports on workforce metrics, aiding strategic decision-making processes.
Customer service representative
Cigna Medicare
, United States
2022.01 - 2023.10
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
Education
High School -
Liceo Cristiano Rev. Juan Bueno Central
El Salvador 2016.01 - 2018.12
Mechanical engineering -
Universidad Centroamericana Jose Simeon Canas
El Salvador 2020.01 -
Skills
- Data entry proficiency
- Email administration
- Microsoft suite expertise
- Empathy understanding
- Complaint resolution
- Customer complaint management
- Bilingual customer support
- Adaptability to various contexts
- Document verification capacity
Languages
Spanish
Native
English
Fluent
Timeline
Virtual assistant/Labeling
Mehr & Associates
2025.03 - 2026.03
Telephone interpreter
ProCare
2024.02 - 2024.08
Intake transportation specialist
ProCare
2023.11 - 2024.08
Workforce administrator
Cigna Medicare
2022.10 - 2023.10
Customer service representative
Cigna Medicare
2022.01 - 2023.10
Mechanical engineering -
Universidad Centroamericana Jose Simeon Canas
2020.01 -
High School -
Liceo Cristiano Rev. Juan Bueno Central
2016.01 - 2018.12