Julio Martin

📍 Dublin, Ireland | Financial & Insurance Sector

• Managed high-volume daily inquiries (calls/emails) in Spanish and English, ensuring SLA and KPI adherence.
• Trainer for new company employees, guiding them through onboarding, role responsibilities, and best practices for problem resolution.
• Assisted customers with online banking, mobile app navigation, and digital payment solutions, increasing digital adoption by 20%.
• Participated in weekly meetings with management, contributing to process improvements and team development.
• Maintained data security and compliance, handling sensitive financial information.
• Provided technical support to retail employees, improving issue resolution time by 35%.

📍 Dublin, Ireland | Retail & Luxury Sales

• Exceeded sales targets by 25%, maintaining KPIs above company standards.
• Designed and maintained product displays, increasing customer engagement and sales.
• Provided personalized recommendations based on client preferences, boosting the average purchase value by 15%.
• Developed deep knowledge of luxury brands (Ray-Ban, Gucci, Oakley, Persol, etc.), ensuring expert-level consultation and customer satisfaction.

📍 Dublin, Ireland (Company based in Madrid, Spain) | Marketing & Social Media

• Developed and executed a social media strategy, increasing engagement by 25%, and growing the follower base by 40%.
• Created and scheduled content for Instagram and Twitter, optimizing post frequency and audience reach.
• Managed community engagement by responding to inquiries and feedback, enhancing brand loyalty.
• Remote position while working simultaneously as a Sales Associate in Dublin.

📍 Madrid, Spain | Event Marketing

• Negotiated event bar deals with major venues, securing a two-year contract with Estrella Galicia.
• Assisted in event planning (Valley Sunset Festival, Cádiz), managing venue setup, and logistics.
• Maintained strong relationships with clients, ensuring repeat business.

📍 Madrid, Spain | Event Planning & Marketing

• Led a team of 15 promoters, increasing ticket sales for exclusive nightclubs by 12%, and VIP bookings by 20%.
• Organized and coordinated university parties and corporate events, managing venue selection and logistics.
• Conducted market research to select high-impact venues (concerts, showrooms), enhancing event visibility and attendance.
• Developed strategic marketing campaigns, achieving a 70% client return rate.

📍 Madrid, Spain | Travel & Hospitality

• Provided customer support and sales for student travel packages, increasing customer satisfaction by 25%.
• Developed social media content and promotional campaigns on Instagram, Facebook, and Twitter.
• Assisted in trip planning and logistics coordination for international student groups.