Juliet Ebere Ajaeree
Chat Support Expert
Co. laois
Summary
Chart Support expert bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
10
10
Certificates
Work History
Customer Care Representative
Ecmog Digital Marketing
Freelance/Remote
09.2023 - 03.2024
- Managed over 40+ daily customer inquiries, achieving up to 95% issue resolution and 75% upsell of complementary products.
- Addressed emails and phone charts weekly, ensuring 98% accurate order tracking, and maintained customer satisfaction scores through superior communication and problem-solving.
- Maintained 90% customer satisfaction, resulting in 15% monthly sales increase by delivering positive shopping experiences and addressing customer inquiries effectively.
Technical Support Agent
Skillmark Media
02.2021 - 11.2022
- Maintain great courtesy, patience, and interpersonal skills.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Responded average of 80% live chat to remotely resolve service issues.
- Resolved up to 40% of technical support inquiries per day.
Education
High School Diploma -
05.2021 -
Master of Science - Technology And Innovation Management
09.2018 -
Bachelor of Science - Information Management Technology
10.2009 -
Skills
Proficiency in typing, using email and chat platforms
Fluent in English with the ability to communicate complex technical ideasCustomer Account Management
Complaint resolution
LiveChat Messaging
Understanding Customer Needs
Effective Communication
Active Listening
Certification
IBM Technical Support Professional Certificate
Reference
Available Upon request.
Timeline
Customer Care Representative - Ecmog Digital Marketing
09.2023 - 03.2024
IBAT College Dublin - High School Diploma,
05.2021 -
Technical Support Agent - Skillmark Media
02.2021 - 11.2022
Technological University of Dublin - Master of Science, Technology And Innovation Management
09.2018 -
Federal University of Technology Owerri - Bachelor of Science, Information Management Technology
10.2009 -