Juliet Ebere Ajaeree
Chat Support Expert
Co. laois
Summary
Chart Support expert bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
10
10
Certificates
Work History
Customer Care Representative
Ecmog Digital Marketing
Freelance/Remote
09.2023 - 03.2024
- Managed over 40+ daily customer inquiries, achieving up to 95% issue resolution and 75% upsell of complementary products.
- Addressed emails and phone charts weekly, ensuring 98% accurate order tracking, and maintained customer satisfaction scores through superior communication and problem-solving.
- Maintained 90% customer satisfaction, resulting in 15% monthly sales increase by delivering positive shopping experiences and addressing customer inquiries effectively.
Technical Support Agent
Skillmark Media
02.2021 - 11.2022
- Maintain great courtesy, patience, and interpersonal skills.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Responded average of 80% live chat to remotely resolve service issues.
- Resolved up to 40% of technical support inquiries per day.
Education
High School Diploma -
05.2021 -
Master of Science - Technology And Innovation Management
09.2018 -
Bachelor of Science - Information Management Technology
10.2009 -
Skills
Proficiency in typing, using email and chat platforms
undefinedCertification
IBM Technical Support Professional Certificate
Reference
Available Upon request.
Timeline
Customer Care Representative - Ecmog Digital Marketing
09.2023 - 03.2024
IBAT College Dublin - High School Diploma,
05.2021 -
Technical Support Agent - Skillmark Media
02.2021 - 11.2022
Technological University of Dublin - Master of Science, Technology And Innovation Management
09.2018 -
Federal University of Technology Owerri - Bachelor of Science, Information Management Technology
10.2009 -
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