Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Julieta Soria

Technical And Tour Guide | Specialist In Sales And Customer Service
Dublin

Summary

Tourism professional with 10 years of experience in sales, customer service, and tourism product innovation. Driven by excellence in service and continuous professional growth. Collaborative, communicative, and committed to respectful and effective interactions with both customers and colleagues. Known for proactive, organized work style and strong time-management skills. Enthusiastic learner with a passion for the industry and dedication to quality in every task.

Overview

12
12
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Food And Beverage Attendant

Hyatt Centric The Liberties Dublin
03.2024 - Current
  • To deal with customer complaints in an efficient and professional manner and to notify Management of these.
  • To ensure that all food and drinks are served efficiently with minimum delay.
  • To be aware of menu items of the day and drink services.
  • To upsell the Company products and services where possible.
  • Training new staff on menus, pre-preparation procedures and costumer service procedure.
  • Barista and Latte Art.


Commis Chef

The Pavilion Bar, Trinity College Dublin.
04.2022 - 03.2024
  • Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
  • Test foods to determine if they have been cooked sufficiently.
  • Monitor food quality while preparing food. Set-up and break down work station
  • Check and ensure the correctness of the temperature of appliances and food.


Account Executive

MSC Cruises
12.2019 - 03.2022
  • Commercial Executive in Córdoba and Northern Argentina
    Advice on product management and logistics. Resolution of conflicts with clients. Customer service. Operative tasks.
  • Product training for Travel Agencies and Tours Operator.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Implemented commercial strategies targeting growth opportunities.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Sales Executive

Chasma Tours Tour Operator
04.2013 - 12.2019
  • Sales executive of the United States and Canada Department. Sales Executive of services, packages, and tourist products.
  • Air ticket sales executive. Knowledge and use of Amadeus tools.
  • Tourist guide in different cities in the United States.
  • Creation of innovative tourist circuits and services for their marketing with the company's clients. Reservation and contracting of services with different suppliers around the world.
  • The speaker in training for travel agents on the different destinations in the world and tourist circuits that are marketed in the company.
  • Managed customer relationships through consultative sales techniques to attain individual sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.

Education

Bachelor of Tourism Studies - Tourism And Travel Management

Instituto Superior Mariano Moreno
Cordoba, Argentina.
04.2001 -

Graduate Certificate - Flight Attendant Certificate

Instituto De Capacitation Aeronautica
Cordoba, Argentina.
04.2001 -

Skills

  • Strategic selling
  • Strong presentation skills
  • Managing client relationships
  • Exemplary Customer Service
  • Decision maker
  • Encourage teamwork

Additional Information

Volunteer Worker at the hospital Cordoba Children's Hospital | Cordoba, Argentina | March 2016 - March 2020

Care and entertain for children from 0 to 14 years old.

Recreation, school help, and games with children.

Give food and clothing, prepare meals, and collect donations to give to the children.

Provide attention, affection and support to children.

Certification

Amadeus Diploma in Reservation System.

Timeline

Food And Beverage Attendant

Hyatt Centric The Liberties Dublin
03.2024 - Current

Commis Chef

The Pavilion Bar, Trinity College Dublin.
04.2022 - 03.2024

Account Executive

MSC Cruises
12.2019 - 03.2022

Sales Executive

Chasma Tours Tour Operator
04.2013 - 12.2019

Bachelor of Tourism Studies - Tourism And Travel Management

Instituto Superior Mariano Moreno
04.2001 -

Graduate Certificate - Flight Attendant Certificate

Instituto De Capacitation Aeronautica
04.2001 -

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Julieta SoriaTechnical And Tour Guide | Specialist In Sales And Customer Service