Juliet Akpata
Dublin 11
Summary
Assistant Manager with over four years of progressive leadership experience within international 4-star and 5-star hospitality environments. Proven ability to supervise multicultural teams, oversee daily operations, improve service performance metrics, and ensure compliance with organisational and regulatory standards. Demonstrated success in enhancing guest satisfaction, streamlining operational procedures, and supporting revenue optimisation. Recognised for strong communication skills, problem-solving ability, and a proactive, performance-focused management approach.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Receptionist
Irish Rugby Football Union
Dublin
03.2024 - 09.2024
- Served as first point of contact for visitors, members, and stakeholders at headquarters.
- Managed multi-line telephone systems and directed high-volume calls efficiently.
- Coordinated meeting room bookings, appointments, and internal schedules.
- Provided administrative support including documentation handling and data entry.
- Maintained a professional front-of-house environment in line with organisational standards.
Assistant Front Office Manager
Utopia Blu Resort & Spa
Kos Island
06.2021 - 01.2024
- Supported front office operations in a 260-room 5-star luxury resort across peak seasonal periods.
- Supervised and developed a multicultural team, ensuring consistent service excellence.
- Increased guest satisfaction performance by 20% through structured service initiatives.
- Managed VIP arrivals, escalated guest concerns, and service recovery procedures.
- Collaborated with Revenue and operational departments to optimise occupancy and upselling.
- Improved workflow efficiency, reducing check-in/check-out waiting times by 15%.
- Ensured compliance with financial controls, GDPR, and health & safety standards.
Assistant Front Office Manager
Athens Cypria Hotel
Athens
04.2020 - 05.2021
- Supported daily operations of a 114-room 4 star city-centre hotel.
- Supervised front desk staff and coordinated shift scheduling.
- Acted as Duty Manager, resolving escalated guest issues and operational challenges.
- Managed room allocation, rate accuracy, and billing controls.
- Oversaw cash reconciliation and ensured compliance with internal procedures.
- Coordinated with Housekeeping to maximise room readiness and occupancy performance.
Front Desk Receptionist
The Pame Paradiso Hotel
Athens
05.2019 - 11.2019
- Delivered high-quality guest service in a 53-room boutique 4-star hotel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed reservations, billing, and full check-in/check-out processes with accuracy and efficiency.
- Handled guest inquiries and complaints in a professional and solution-focused manner.
- Coordinated with operational departments to ensure timely room readiness and service excellence.
- Maintained accurate documentation, guest records, and administrative reports.
Education
Bachelor of Science - Tourism Management
University of West Attica
Athens, Greece 10.2016 - 04.2020
Skills
- Operations Management
- Team Leadership
- Guest Relations
- Revenue Support
- GDPR Compliance / Health & Safety Improvement
- Data entry
- Time management
- Cash register
Languages
English
First Language
Greek
Proficient (C2)
C2
Certification
Business Analyst certification
Institution: Tritek Academy
From : March 2025
Completed: August 2025
Timeline
Receptionist
Irish Rugby Football Union
03.2024 - 09.2024
Assistant Front Office Manager
Utopia Blu Resort & Spa
06.2021 - 01.2024
Assistant Front Office Manager
Athens Cypria Hotel
04.2020 - 05.2021
Front Desk Receptionist
The Pame Paradiso Hotel
05.2019 - 11.2019
Bachelor of Science - Tourism Management
University of West Attica
10.2016 - 04.2020