JULIE JAMES
Lucan
Summary
Currently pursuing Masters in Data Analytics with experience in Salesforce custom application development and data migration strategies. Recognized for enhancing user satisfaction and delivering exceptional customer support. Strong analytical thinking and effective communication skills drive successful collaboration with cross-functional teams to achieve business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Application Development Analyst
Accenture
06.2023 - 10.2024
- Acted as team lead based on client's recommendation.
- Developed custom Salesforce applications to streamline client processes.
- Implemented data migration strategies, ensuring the integrity and accuracy of records.
- Optimized existing Salesforce functionalities, resulting in improved user satisfaction.
- Collaborated with cross-functional teams to gather and analyze business requirements.
- Supported Hypercare activities during releases in different shift timings, and provided extensive and immediate support to the end users, which resulted in acknowledgment from the business.
Application Development Associate
Accenture
07.2021 - 05.2023
- Worked on the configuration of Salesforce standard, as well as custom objects. Developed flows, workflows based on complex business requirements.
- Experience in working on design entities, such as relationships between objects, junction objects, and page layouts.
- Used field-level security, profiles, and permission sets to ensure that data is accessible only to authorized users.
- Assigned profiles as per the role hierarchy, and defined Org Wide Defaults (OWD) to restrict access to unauthorized users.
- Used the data loader and workbench for the bulk import and update of data from CSV files.
Deli Assistant
MOJO Cafe
, Kerala, India
03.2020 - 04.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register to process customer purchases accurately and efficiently.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Assembled and served meals according to specific guest requirements.
- Ensured that workstations were properly cleaned before closing time each day.
Waitress Trainee
MOJO Cafe
, Kerala, India
07.2019 - 01.2020
- Maintained a professional attitude while working in a fast-paced environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Bachelor of Technology - Computer Science
APJ Abdul Kalam Technological University
Kerala, India06.2021
Higher Secondary Education -
Government Higher Secondary School
Kerala, India05.2017
High School -
BMGHS
Kerala, India05.2015
Master of Science - Data Analytics
Dublin Business School
Dublin, IrelandSkills
- Service Cloud
- Field Service Lightning
- Microsoft Office
- Time management
- Perseverance
- Hardworking
- Team Collaboration
- Analytical thinking
- Decision-making
- Problem solving
- Effective communication
- Customer support
- Client relationship management
- Sales strategies
- Customer engagement
Certification
- Salesforce Certified Associate
- Salesforce Administrator
- Salesforce Platform App Builder
- Salesforce Platform Developer I
- Salesforce Certified AI Associate
Awards
ACE Awards, Accenture
Timeline
Application Development Analyst
Accenture
06.2023 - 10.2024
Application Development Associate
Accenture
07.2021 - 05.2023
Deli Assistant
MOJO Cafe
03.2020 - 04.2021
Waitress Trainee
MOJO Cafe
07.2019 - 01.2020
Bachelor of Technology - Computer Science
APJ Abdul Kalam Technological University
Higher Secondary Education -
Government Higher Secondary School
High School -
BMGHS
Master of Science - Data Analytics
Dublin Business School
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