Julia Zurba
Cork ,Ireland
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work history
Team leader
H&m
Cork , Ireland
2022.10 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Introduced innovative solutions which maximised output without compromising quality.
- Increased team cohesion by implementing regular feedback sessions.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Encouraged open communication, fostering a positive work culture.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Supported new hires through onboarding process for speedy and successful training.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Managed daily operations including staff scheduling , stock management and visual merchandising
Senior sales advisor
Carraig Donn
Cork , Ireland
2021.11 - 2022.10
- Built solid relationships with suppliers to ensure timely delivery of products.
- Facilitated training sessions for junior staff members, enhancing overall team performance.
- Optimised pricing strategies based on market research data.
- Provided expert product knowledge and personalised customer service to drive salesConsistently exceeded individual sales targets and contributed to store KPIs
Check out operator
SuperValu
Midleton , Ireland
2020.09 - 2021.10
- Assisted customers to find products, enhancing their shopping experience.
- Kept self updated about ongoing store promotions which resulted in improved cross-selling.
- Improved customer satisfaction by providing prompt, courteous service at the checkout.
- Worked collaboratively with team members to meet shift targets smoothly.
- Promoted store loyalty cards, improving customer engagement.
- Operated till accurately, reducing errors in cash handling.
- Ensured price accuracy by careful scanning of items at the checkout point.
- Maintained cleanliness of checkout area for an organised and professional environment.
- Followed company policies strictly while dealing with age-restricted items sale.
- Responded to customer queries effectively, promoting positive brand image.
- Adhered strictly to health and safety regulations thereby creating a safe work environment.
- Processed returns and exchanges to ensure customer satisfaction.
- Helped maintain stock levels on shop floor during quiet periods serving overall operational efficiency.
Florist
Mimosa flowers
Cork , Ireland
2019.05 - 2020.03
- Coordinated with team members to deliver high-quality service under peak times.
- Handled cash transactions, ensuring accurate financial records were kept.
- Organised weekly fresh flower orders from wholesalers, maintaining optimal freshness.
- Attended industry workshops to stay updated on latest design trends and techniques.
- Incorporated diverse flora from around the world into unique designs for international appeal.
- Prepared bespoke bouquets for special occasions to meet client needs.
- Provided advice on plant care, enhancing customer knowledge and trust.
- Improved the aesthetic appeal of weddings with customised floral decorations.
- Increased repeat business with superior customer service skills.
Education
Leaving cert - Secondary school
Colaiste Choilm
Ballincollig 05.2019
Skills
Department Manager
Timeline
Team leader
H&m
2022.10 - Current
Senior sales advisor
Carraig Donn
2021.11 - 2022.10
Check out operator
SuperValu
2020.09 - 2021.10
Florist
Mimosa flowers
2019.05 - 2020.03
Leaving cert - Secondary school
Colaiste Choilm