Julia Sacramento
EU Citizen
Summary
Trilingual professional, fluent in Portuguese, English and Spanish, with natural talent for customer service. Skilled in effective communication and problem-solving. Detail-oriented and always eager to assist and ensure positive experience for customers. Adaptable and ready to contribute to a successful team. Italian Citizenship acquired in August, 2025.
Overview
12
12
years of professional experience
Work History
Pick Team
Brown Thomas and Co Ltd - BTA Warehouse
Dublin, Ireland
11.2025 - 01.2026
- Packed various products into appropriate boxes with speed and accuracy for dispatch.
- Collaborated with team members to meet daily targets, contributing to a high-performance work environment.
- Conducted quality control checks on packaged goods, ensuring adherence to company standards. Trained new employees to maximise team performance.
Cleaning Operative - UCD
Bidvest Noonan
Dublin, Ireland
05.2025 - 06.2025
- Cleaned floors using tools such as hoovers, dusters, disinfectants or stain removers.
- Followed sanitisation, health and hygiene regulations.
Customer Assistant Volunteer
Vision Ireland Thomas Street
Dublin, Ireland
03.2025 - 04.2025
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance shopping experience.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Reception Manager
Banestes S.A. Banco do Estado do Espirito Santo
Vitoria, Brasil
06.2014 - 03.2025
- Handled incoming calls and emails, responding promptly to customer queries, and directing more complex issues to the appropriate department.
- Trained new staff in customer service protocols and reception duties, improving team performance.
- Collaborated with the marketing department to promote special offers and events, driving increased revenue.
Education
Business English Course
Dublin Cultural Institute
Dublin, Ireland2025
Social Communication, Journalism - GPA 9.13
Federal University of Espirito Santo State
Brazil 2011
Courses in Dublin
- Manual Handling by Future Proof Training
- Garda vetted by Mind Me
- Barista by Eric Levy
- Bar Training by BR Academy
Additional Information
- Fluent Portuguese (mother tongue)
- English C1 - Ielts Indicator (2020) and Spanish C1 - Siele (2021)
References
- Upon request
Timeline
Pick Team
Brown Thomas and Co Ltd - BTA Warehouse
11.2025 - 01.2026
Cleaning Operative - UCD
Bidvest Noonan
05.2025 - 06.2025
Customer Assistant Volunteer
Vision Ireland Thomas Street
03.2025 - 04.2025
Reception Manager
Banestes S.A. Banco do Estado do Espirito Santo
06.2014 - 03.2025
Business English Course
Dublin Cultural Institute
Social Communication, Journalism - GPA 9.13
Federal University of Espirito Santo State