Jules McCarthy

• Managed booking and cancellation lists efficiently, ensuring smooth client scheduling
• Handled inbound calls and customer inquiries with professionalism
• Designed posters and business cards to support marketing and branding efforts
• Assisted with setup and advertising exposure for the new location opening September 2025
• Delivered front of house duties with warm and professional manner.

• Managed seating arrangements to maximise availability for all guests.
• Delivered attentive service to high-profile clientele with discretion and professionalism.
• Handled cancellations and re-seating for general dining and large groups efficiently.
• Coordinated with floor and bar staff to ensure seamless guest experiences.
• Prepared tables for guests and reset tables between customers.
• Advised on food and drink choices based on customer preferences.

• Operated POS systems and processed cash and card transactions efficiently.
• Executed all opening and closing duties to ensure cleanliness of café equipment.
• Delivered top-quality coffee and beverages to guarantee customer satisfaction.
• Managed high-volume orders during peak hours while maintaining service quality.
• Cultivated strong customer relationships by recognising names and regular orders.

Trained new staff members to foster a collaborative working environment.

• Addressed customer needs promptly, resolving complaints through proactive problem-solving.
• Picked and packed online orders worth up to 10,000 euros daily during peak seasons.
• Supported restocking efforts to ensure optimal product availability.
• Assisted in stock take procedures, minimising discrepancies and errors.
• Handled delivery of new stock to replenish shelves in a timely manner.
• Operated tills with efficiency, ensuring accuracy in all transactions.

• Delivered exceptional customer service in a luxury resort environment
• Frequently assisted high-profile and celebrity guests with discretion and professionalism
• Supported large events, including weddings and the Dolce & Gabbana Campaign
• Strengthened adaptability and teamwork in a fast-paced, high-standard setting
• Implemented safety protocols during periods of adverse weather conditions for guest protection.
• Improved customer satisfaction by providing attentive and professional service.

• Opened café, prepared baked goods, and delivered customer service
• Managed cash handling, stock control, and end-of-shift duties

• Provided childcare for an 11-month-old, ensuring safety, feeding, and routines
• Supported household organisation and meal preparation

• Delivered customer service and managed POS transactions
• Maintained cleanliness and service standards in a busy restaurant setting