Judy Ramnarine
Granton
Summary
Diligent [Desired Position] with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.
Overview
9
9
years of professional experience
Work History
A/Program Manager
Ministry of Labour, Immigration, Training and Skills Development
12.2024 - Current
- Collaborated with internal and external stakeholders to drive program initiatives and maintain transparency, ensuring service standards were constantly met
- Managed complex, high-profile cases that involved media attention and required coordination with senior leadership, ensuring compliance and managing stakeholder relationships
- Successfully handled escalated issues and liaised with other departments, further strengthening leadership capabilities and problem-solving skills
- Streamlined operational processes by providing legislative training to the team and enhancing inspection delivery methods, resulting in improved program efficiency
- Supported Senior Management with time-sensitive recommendations and feedback, ensuring smooth decision-making during periods of organizational change
- Directed successful change management initiatives, such as the transition to a new vacation accrual system, ensuring seamless implementation and clear communication
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
A/Program Manager
Ministry of Labour, Immigration, Training and Skills Development
12.2024 - Current
- Collaborated with internal and external stakeholders to drive program initiatives and maintain transparency, ensuring service standards were constantly met
- Managed complex, high-profile cases that involved media attention and required coordination with senior leadership, ensuring compliance and managing stakeholder relationships
- Successfully handled escalated issues and liaised with other departments, further strengthening leadership capabilities and problem-solving skills
- Streamlined operational processes by providing legislative training to the team and enhancing inspection delivery methods, resulting in improved program efficiency
- Supported Senior Management with time-sensitive recommendations and feedback, ensuring smooth decision-making during periods of organizational change
- Directed successful change management initiatives, such as the transition to a new vacation accrual system, ensuring seamless implementation and clear communication
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Regional Program Coordinator
Ministry of Labour, Immigration, Training and Skills Development
02.2022 - Current
- Daily leadership and collaboration with team of Employment Standards Officers (ESOs)
- Led coaching and mentoring sessions for ESOs enhancing their understanding of the Employment Standards Act and related legislation
- Information Management (IM) specialist – sharing best practices and ensuring that information was retained and disposed of in accordance with Departmental regulations
- Participated on a Provincial Working Groups that improve and harmonize the Post Training Monitoring strategy province wide
- Monitoring the performance of employees and identifying success and areas requiring improvement
- Developed and delivered training material for several key office portfolios, including Onboarding New Employees, Peer Mentoring, Mail Requests, Standardized Enforcement Judgement Matrix
- Author of the monthly team meeting notes, weekly program related updates, addressing best practices, upcoming news, and changes to procedures
- Delegating duties in an appropriate manner to achieve departmental performance standards
- Reviewing and reporting on information received from employees to management
- Fostering innovation and service excellence by establishing an environment, which encourages creativity and continuous learning
- Provide technical guidance to ESOs, demonstrating a deep understanding of legislative nuances
- Effectively assisted in resolving complex issues by staying current with legislative policies and promptly communicating updates to Director’s office
- Collaborating with ESOs to assist in program development and upcoming work plans, ensuring alignment with organizational objectives
- Regularly provided staff with detailed legislative policy updates, ensuring staff are well-informed and equipped to perform their duties effectively and in compliance with the legislation and policies
- Proven success in leading customer-focused operations, handling inquiries, and ensuring regulatory compliance and deadlines are met
- Data-driven decision-making with experience in performance metrics and analysis
- Interpreted and anticipated the needs and concerns of others to develop mutually beneficial relationships
- Identified contentious issues for management, providing facts and information-Developed a presentation that was shared with Senior Executives to address the results of a region-based initiative
- Trained administrative staff members in policies, daily task execution and ministry best practices
- Delegated daily tasks to officers to optimize team productivity
- Monitored officer caseloads and provided continuous support to keep officers motivated and working towards objectives
- Provided staff with legislative supports, including detailed feedback and development of comprehensive processes/best practices
- Maintained a detailed documentation log for staff which fostered a collaborative environment while promoting professional growth and development
- Reviewed officer work to verify the use of appropriate legislation, quality assurance and program consistency
- Recognized obstacles and conceptualized strategies to maximize opportunity for success
- Regularly updated senior management on staff performance through monitoring and identified areas of improvement; celebrated successes to enhance workplace culture
- Conferred with other Regional Program Coordinators and Managers to coordinate operations and activities within departments
- Provided interpersonal and client service excellence skills while giving advice and guidance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Employment Standards Officer
Ministry of Labour, Immigration, Training and Skills Development
02.2016 - 02.2022
- Utilized oral and written communication skills and inclusiveness to provide detailed explanations and interpretations of guidelines to clients, while being fully responsive to their needs
- Using analytical, investigative and research skills to read, interpret, apply and enforce the Employment Standards Act, Employment Protection for Foreign National Act and regulations
- Issued certificates of offences, developed crown briefs and laying charges under the Provincial Offences Act
- Investigated and rendered decisions based on established standards, such as situations involving termination and severance, equal pay for equal work, leaves of absence-
- Interacted with the community daily, provide service related to the Employment Standards Act, collective agreements and various human resource related policies
- Educated stakeholders and local business owners of the Employment Standards Act and relevant legislation in variety of instructional techniques and formats
- Interpreted legislation and related statues; conducted seminars on employment standards law to employers, employees, sectorial organizations, schools, professional groups to promote awareness and compliance with employment standards legislation; recommending changes to policy and procedures
- Coached/trained other staff by providing knowledge, accompanying them on field visits or attend meetings, participating on Ministry committees
- Creating positive relationships within the community by providing education and outreach, providing publication, and offering continuous support
- Evaluated and analyzing evidence/information gathered, writing comprehensive reports on investigation outlining issue(s), applicable legislation, decisions, and reasons for decisions
- Determined appropriate liability, sanctions, and penalties, when warranted
- Planned and conducted workplace inspections in identified sectors to detect, correct and deter non- compliance situations, as appropriate
- Created reports and financial details to determine employee payroll, values, and entitlements
- Effectively and professionally dealt with client concerns, complaints, and benefit issues
- Managed evidence collection to support criminal investigations.
- Coordinated with local agencies to address public safety concerns.
- Trained junior officers, boosting overall departmental efficiency.
- Led community workshops to educate public on safety measures.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Bachelor of Arts Degree - Sociology
York University
11.2011
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Policy and procedure improvements
- Training and development
- Critical thinking
- Work Planning and Prioritization
- Operations management
- Stakeholder communications
- Data analysis
- Community outreach
Timeline
A/Program Manager
Ministry of Labour, Immigration, Training and Skills Development
12.2024 - Current
A/Program Manager
Ministry of Labour, Immigration, Training and Skills Development
12.2024 - Current
Regional Program Coordinator
Ministry of Labour, Immigration, Training and Skills Development
02.2022 - Current
Employment Standards Officer
Ministry of Labour, Immigration, Training and Skills Development
02.2016 - 02.2022
Bachelor of Arts Degree - Sociology
York University
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