Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Timeline
Generic

Jude Ukatu

Summary

Reliable and hardworking MSc student at Dublin Business School with prior experience in customer service, and finance. Organized and highly adaptable, physically fit, and eager to take on part-time roles in fast-paced environments. Willingness to take on added responsibilities to meet team goals. Committed to maintaining safety standards, following instructions, and contributing positively to any team.



Overview

4
4
years of professional experience
1
1
Certification

Work History

Fund Accountant

State Street
05.2024 - 05.2025
  • Performed data reconciliation and processed large volumes of transactions
  • Maintained accuracy and met tight daily deadlines
  • Worked collaboratively in a team setting
  • Optimized work processes through collaboration with team members and cross-functional departments.
  • Performed daily accounting of assigned funds and performed fund analysis for critical decision-making purposes.
  • Reconciled daily trading transactions to ascertain necessary month-end adjustment measures.
  • Managed cash flow effectively by monitoring daily cash balances, forecasting future needs, and allocating resources accordingly.
  • Generated routine and ad-hoc financial statements for management.
  • Ensured regulatory compliance by staying up-to-date on industry standards and guidelines.

Financial Analyst

Wiley Edge
10.2022 - 04.2024
  • Prepared financial data reports
  • Managed sensitive information with attention to detail
  • Demonstrated reliability and time management
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Improved cash flow management with rigorous accounts receivable tracking.
  • Created and maintained precise and accurate models, charts and reports.

Customer Service Specialist

HireRight
02.2022 - 09.2022
  • Resolved customer queries professionally and efficiently
  • Maintained service standards and adapted quickly to client needs
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Customer Support Representative

Concentrix
08.2021 - 01.2022
  • Provided prompt assistance and handled multiple tasks simultaneously
  • Developed strong interpersonal and communication skills
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Collaborated with team members to identify areas of improvement in customer service protocols.
  • Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.

Education

Master of Science - Digital Marketing and Analytics

Dublin Business School
Dublin, Ireland
04-2026

Master of Science - International Business Management

University of Occupational Safety Management
Katowice, Poland
03.2023

Skills

  • Interpersonal communication & teamwork
  • Fast learner & physically fit
  • Health & safety awareness
  • Time management
  • Customer service
  • Multitasking
  • Problem-solving abilities
  • Organizational skills
  • Active listening
  • Decision-making
  • Microsoft office
  • Analytical thinking

Certification

Marketing Mix (Marketing Communication), Alfred Noble University Dnipro, Ukraine: September 2021- December 2021


Introduction to CRM with HubSpot,, Coursera: February 2022


Prince2 Foundation Certificate in Project Management, PeopleCert: June 2022


ADDITIONAL INFORMATION

  • Willing to work evenings, weekends, and public holidays
  • Ready to start immediately
  • References available upon request



I agree to the processing of personal data provided in this document for realizing

the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018

(Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of

the European Parliament and of the Council of 27 April 2016 on the protection of natural

persons with regard to the processing of personal data and on the free movement of such

data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Timeline

Fund Accountant

State Street
05.2024 - 05.2025

Financial Analyst

Wiley Edge
10.2022 - 04.2024

Customer Service Specialist

HireRight
02.2022 - 09.2022

Customer Support Representative

Concentrix
08.2021 - 01.2022

Master of Science - Digital Marketing and Analytics

Dublin Business School

Master of Science - International Business Management

University of Occupational Safety Management

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Jude Ukatu