Juan Rodríguez
Cork,Ireland
Summary
Dynamic professional with over four years of experience in bustling hospitality settings. Practiced at driving improvements to quality, productivity and service. Proficient in delivering unparalleled guest experiences, handling reservation systems and coordinating events.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Sales and customer care consultant
Marriott International
Cork
03.2023 - 01.2025
- Achieved monthly sales and performance KPIs for improved team success.
- Updated customer databases with accurate and current information.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
Commis chef
The Dean
Cork
01.2023 - 03.2023
- Met high standards of food hygiene and safety.
- Prepared ingredients for head chef to ensure efficient service.
- Carried out tasks assigned by Chef De Partie.
Food and beverage assistant
The Montenotte Hotel
Cork
11.2021 - 12.2022
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Tourist information officer
Uniges 3
Córdoba, Spain
01.2021 - 10.2021
- Determined exact customer requirements and recommended destinations to suit.
- Conducted guided tours, resulting in a more engaging visitor experience.
- Promoted local attractions, thus boosting regional tourism.
Education
Bachelor of Arts (Hons) - Art History
Universidad de Córdoba
Córdoba 09.2013 - 09.2018
Skills
- Multitasking
- Customer service excellence
- Hospitality services
- Cultural awareness
- Food hygiene standards
- Coffee and tea brewing
Languages
English
Advanced
Spanish
Proficient (C2)
Timeline
Sales and customer care consultant
Marriott International
03.2023 - 01.2025
Commis chef
The Dean
01.2023 - 03.2023
Food and beverage assistant
The Montenotte Hotel
11.2021 - 12.2022
Tourist information officer
Uniges 3
01.2021 - 10.2021
Bachelor of Arts (Hons) - Art History
Universidad de Córdoba
09.2013 - 09.2018
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