Joy Ukamaka Imoisili
Macroom,CO
Summary
Experienced in food and beverage service with a strong focus on table preparation, menu memorisation, and order taking. Demonstrates expertise in bill calculation and cash handling, ensuring seamless customer transactions. Possesses comprehensive knowledge of food and beverage offerings to enhance guest satisfaction. Committed to delivering efficient and high-quality service within the hospitality industry.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Waiter
Urban oasis hotel
Benin , Nigeria
02.2021 - 12.2023
- Liaised with kitchen staff for prompt order delivery to customers.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
Porter
Gill ant luxury home
Benin, Nigeria
03.2018 - 10.2020
- Assisted guests with luggage to ensure comfortable stay.
- Coordinated with other staff members effectively for seamless operations.
- Facilitated efficient movement of goods between different areas of the establishment.
- Ensured smooth operation by maintaining stock of supplies in work areas.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Responded promptly to guest requests for additional amenities and services.
Receptionist
Florence hotel and suites
benin, Nigeria
06.2015 - 09.2017
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Education
NVQ Level 5 - O level
Ododwua Collage
Nigeria 09.1997 - 06.2002
Diploma of Higher Education - Advance level
Saint David
Nigeria 04.2003 - 02.2005
Skills
- Table preparation
- Menu memorisation
- Food and beverage knowledge
- Bill calculation
- Order taking
- Cash handling
Timeline
Waiter
Urban oasis hotel
02.2021 - 12.2023
Porter
Gill ant luxury home
03.2018 - 10.2020
Receptionist
Florence hotel and suites
06.2015 - 09.2017
Diploma of Higher Education - Advance level
Saint David
04.2003 - 02.2005
NVQ Level 5 - O level
Ododwua Collage
09.1997 - 06.2002
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