Joyce Silva
Galway
Summary
Compassionate and reliable professional currently pursuing an MA in Gender, Globalization and Rights, with a strong interest in social care, mental health, and supporting individuals with complex needs. Experienced in trauma-informed communication, person-centred support, and working in emotionally demanding environments. Brings a background in frontline roles supporting diverse individuals, alongside community placement experience. Skilled in promoting independence, dignity, and wellbeing, while maintaining professional boundaries and confidentiality. Committed to supporting individuals to reach their full potential and live meaningful, self-directed lives.
Overview
10
10
years of professional experience
Work History
Student Placement – Community Support
ARD Family Resource Centre
04.2026 - 05.2026
- Supported individuals and families through community-based programmes
- Engaged with service users using a respectful, person-centred, and trauma-informed approach
- Assisted with daily activities and programme coordination within the centre
- Maintained accurate records and handled sensitive information confidentially
- Observed and supported staff working with a range of social and emotional needs
Accommodation Manager
Claregalway Hotel
11.2024 - 04.2025
- Supported individuals from diverse backgrounds, including those in vulnerable situations
- Responded to complex needs using calm, empathetic, and solution-focused communication
- Ensured a safe and structured environment through effective team coordination
- Trained and supported staff in maintaining respectful and professional interactions
- Managed daily routines, planning, and organisation—transferable to structured care settings
Assistant Accommodation Manager
The Twelve Hotel
03.2023 - 08.2024
- Supported day-to-day operations in a high-pressure environment requiring adaptability
- Built strong working relationships with team members and clients
- Assisted with staff supervision, training, and coordination
- Maintained high standards of care, discretion, and professionalism
Administrative Assistant
Le Brecho Sao Paulo
São Paulo, Brazil
04.2016 - 05.2018
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Communicated ideas clearly across multiple channels to assist staff.
Education
MA - Gender, Globalization and Rights
University of Galway
08-2026
Bachelor’s degree - journalism
Universidade Metodista de São Paulo
01-2015
Diploma in Hotel Management - Hospitality
Centro Universitário Senac
01-2011
Skills
- Person-centred support
- Trauma-informed communication
- Supporting daily living activities
- Building trust and professional relationships
- Safeguarding awareness
- Confidentiality and ethical practice
- Teamwork and flexibility (including shift work)
- Strong organisational and communication skills
Languages
Portuguese
English
Volunteer Experience
Assistant Women’s Coach – BJJ, MMA & Self-Defense, Shaolin MMA, 2024-01-01, Present, Support women in building confidence, resilience, and personal safety skills, Contribute to a structured, supportive, and inclusive environment, Use a trauma-informed approach when working with participants
Timeline
Student Placement – Community Support
ARD Family Resource Centre
04.2026 - 05.2026
Accommodation Manager
Claregalway Hotel
11.2024 - 04.2025
Assistant Accommodation Manager
The Twelve Hotel
03.2023 - 08.2024
Administrative Assistant
Le Brecho Sao Paulo
04.2016 - 05.2018
MA - Gender, Globalization and Rights
University of Galway
Bachelor’s degree - journalism
Universidade Metodista de São Paulo
Diploma in Hotel Management - Hospitality
Centro Universitário Senac