Joy Michael
Dunlavin, Co. Wicklow
Summary
Experienced healthcare and hospitality professional with a strong background in providing compassionate care and exceptional customer service. Demonstrates expertise in administering medication, maintaining client dignity, and resolving complex client issues with patience and empathy. Proven ability to build strong professional relationships and enhance team collaboration, ensuring high standards of care and service delivery. Currently serving as a healthcare assistant in Affinity Plus, and a Floor Staff Member at Silverware Restaurant in Ireland, while previously excelling as a Care Assistant and Community Care Worker in Nigeria. Committed to promoting independence among clients and delivering patient-centred services with professionalism.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Healthcare Assistance
Affinity Plus
Kildare, Ireland
06.2025 - Current
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Positioned and transported patients in wheelchairs or on movable beds.
- Remained calm and effective under pressure to maintain high care standards against performance targets.
- Guaranteed that service users' confidentiality was maintained and respected.
Floor Staff Member
Silverware Restaurant
Newbridge, Ireland
03.2025 - 05.2026
- Served food and beverages promptly, maintaining high standards of presentation and temperature.
- Greeted guests upon entry, creating a welcoming atmosphere in a busy restaurant setting.
- Assisted in setting up for events and rearranging dining areas to cater to specific functions.
- Resolved customer complaints with professionalism, striving for swift and satisfactory solutions.
- Took customer orders accurately, offering menu recommendations and modifications to meet dietary requirements.
Care Assistant
Spring Fourth Old People Home
Lagos State, Nigeria
03.2020 - 12.2023
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Engaged in respectful communication, respecting the dignity of those in care.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
Community Care Worker
Helping Hands Foundation
Abia State , Nigeria
04.2014 - 01.2018
- Provided emotional support and companionship, enhancing client well-being.
- Administered medication according to prescribed schedules, monitored effects, and documented patient responses accurately.
- Maintained client's personal comfort by making beds, tidying rooms, conducting light housekeeping and laundry.
- Delivered end-of-life care with compassion, supporting clients and their families during challenging times.
- Offered reliable day-to-day living assistance, including washing, dressing and feeding patients.
- Helped clients with personal hygiene tasks, including washing, bathing, brushing teeth and hair cleansing.
- Visited people's homes to provide care, support and assist with tasks as required.
- Provided empathetic personal care, maintaining respect and dignity for patients throughout.
- Thoroughly communicated clients needs during handover with incoming staff.
Healthcare Support Worker
Divine Grace Care Home
Abia State, Nigeria
08.2010 - 11.2013
- Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Worked closely with other care professionals to ensure patients received a high-quality care service.
- Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Remained calm and effective under pressure to maintain high care standards against performance targets.
Education
QQI Level 5 - QQI Level 5: Skills To Compete - Special Needs Assistant
Waterford Further Education and Training Centre
Waterford, Ireland2026
QQI Level 5 - QQI Level 5 in Healthcare; Care of the Older, and Care Skills
College of Management and IT
Republic of Ireland2025
QQI Level 5 - Basic Computer
KWETB
Blessington, Co.Wicklow, Ireland2025
Bachelor of Science - Bachelors Degree in Accountancy
Abia State University
Abia State, Nigeria2008
Certificate of Higher Education - Higher School certificate
Girls Secondary School Umuahia
Abia State, Nigeria2002
First School Leaving Certificate - First School Leaving Certificate
Abia State University Nursery and Primary School
Abia State, Nigeria1996
Skills
- Utilised empathy and compassion to enhance team collaboration, and client satisfaction
- Behaviour monitoring
- Stress tolerance
- Emotional support
- Exhibited patience when resolving complex client issues
- Developed strong professional relationships
- Maintained client dignity and independence through attentive care
- Understanding medication schedules, and administering medication correctly
- Demonstrated patience supporting older individuals in a nursing home
- Individual Education Plan (IEP) support
- Behavioural support techniques
- Sensory session delivery
- Patient confidentiality adherence
- Challenging behaviour management
- Special needs assessment
- Special education curriculum planning
- Moving and handling
- Adaptable
- Picture Exchange Communication System (PECS)
- Person-Centred Approach
- Hoist operation
- Manual handling certification
- Manual handling
- Effective communication
Languages
English
Igbo
Education
other,other,other,other,other
Languages
6,C2,6,C2
Certification
- learners permit Licence
- Care of the Older, Care Skills, and Special Needs Assistant certified
- Level 5 Care of the Older, Care Skills, and Special Needs Assistant
Hobbies and interests
- Sports (volleyball and football)
- Gardening
- Music
- Cooking
- Volunteering
- Hiking
- Learning new things
References
- Caroline Mcgrath
email: carolinemcgrath@wwwetb.ie
+353879711499
- Colette Beausang
Managing Director, Affinity Plus Home Support Ltd
email: colette@affinityplus.ie
- Ronan Mackey
Manager Newbridge Silverware Restaurant & Cafe
email: ronan@newbridgesilverware.ie
Timeline
Healthcare Assistance
Affinity Plus
06.2025 - Current
Floor Staff Member
Silverware Restaurant
03.2025 - 05.2026
Care Assistant
Spring Fourth Old People Home
03.2020 - 12.2023
Community Care Worker
Helping Hands Foundation
04.2014 - 01.2018
Healthcare Support Worker
Divine Grace Care Home
08.2010 - 11.2013
QQI Level 5 - QQI Level 5: Skills To Compete - Special Needs Assistant
Waterford Further Education and Training Centre
QQI Level 5 - QQI Level 5 in Healthcare; Care of the Older, and Care Skills
College of Management and IT
QQI Level 5 - Basic Computer
KWETB
Bachelor of Science - Bachelors Degree in Accountancy
Abia State University
Certificate of Higher Education - Higher School certificate
Girls Secondary School Umuahia
First School Leaving Certificate - First School Leaving Certificate
Abia State University Nursery and Primary School