Jovin Joy
Swindon,United Kingdom
Summary
Organised and motivated professional with expertise in coordinating, data management, administration, human resource management, procurement services and communication. Demonstrates proficiency in budget management, auditing and compliance adherence. Skilled in employee management, working with KPIs, and facility management operations. Adept at crisis management and working in high pressure environments with foundation in customer relationship, management systems and skill development. Career goals include leveraging skills and experience to enhance organisational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
2015
2015
years of post-secondary education
Work history
Coordinator - Temporary Staffing Team
Great Western Hospital NHS Foundation Trust
Swindon, United Kingdom
2023.10 - 2026.01
- Serve as the first point of contact for existing medical bank staff, new applicants, clinicians, rota coordinators, operation managers, external agencies, managed service providers and senior management members regarding queries related to bank roles.
- Triage and act on emails coming to the shared service teams' inbox on a daily basis, delivering prompt, professional responses to emails from internal and external stakeholder queries.
- Prioritise the messages, emails, enquiries, requests and results for ensuring optimal service cover for departments and issue resolution for employees.
- Recognised as the subject matter expert for all issues and queries relating to locum doctors (agency and bank).
- Develop databases systems for capturing details related to locum/bank doctors.
- Maintain 100% accuracy across all database systems, portals, and audit trails for ensuring compliance in line with NHS Trust guidelines.
- To generate, collate and send weekly and monthly reports to internal and external stakeholders.
- Enhance workflow efficiency and customer experience by streamlining internal processes and coordinating effectively across departments involved in bank staffing
- Troubleshoot potential problems before escalation, preventing major disruption such a service coverage
- Addressing and resolving complaints from bank doctors
- Demonstrate resilience and composure under pressure for successful outcomes (Example - Industrial action by doctors in training, winter pressures)
- Liaise confidently with all levels of staff including Operation managers, divisional directors and at executive level using appropriate tact and diplomacy.
- Act as a compliance gatekeeper by adhering to department processes and procedures as per organisational guidelines.
- Build and sustain effective relationships with vendors and departments, ensuring shift coverage requests are filled promptly and cost-effectively.
- Participate in daily team huddles to review service delivery, share updates, and contribute ideas for improvement.
- Handle confidential and sensitive information with professionalism and discretion as per existing laws and guidelines.
- Screen new bank doctors applications received via email and softwares platforms to ensure compliance and suitability before sharing the same for clinical review.
- Negotiate with service providers for ensuring best value for service.
- Collaborate with various stake holders such as departments, Recruitment, Centralised Payroll, and other NHS Trusts to resolve complex pay queries from clinicians
- Escalate complex issues to line managers promptly to support effective resolution.
- Propose and support continuous improvement initiatives to streamline processes and enhance service delivery.
- Support new team members with induction and knowledge transfer.
Deputy Manager- Human resources
Ashok Leyland Ltd
Chennai, India
2016.08 - 2023.06
- Worked in the Research & Development division of Ashok Leyland, the world's 4th-largest bus manufacturer, supporting a workforce of 1,000–1,200 employees and workers.
- Served as the strategic HR partner for the R&D function, providing guidance to managers and employees on HR policies, workforce planning, change management and people-related decisions.
- Handled complex queries from employees, managers, executives, government officials, and family members via phone, email, and in-person interactions.
- Develop and maintain HR data and records in SAP and Darwinbox HRMIS systems.
- Planned, delivered, and executed learning and development initiatives to support talent growth aligned with business needs.
- Organised training programs as planned in the training calendar including arranging venues, agendas, training materials and supporting information.
- Recruited, hired, and trained approximately 500 engineers on contract basis across multiple technical roles, ensuring cost-effective hiring and adherence to time-critical product launch schedules.
- Coordinated and executed leadership development programs, including the Technical Leadership Programs for those who can be future technical leaders.
- Taking minutes of meeting and following up on the points discussed in the meeting and closing the same with actions and outcomes.
- Organized leadership-focused events such as Townhall meetings and engagement sessions to strengthen alignment between management and employees. - Future Focus sessions
- Designed and delivered induction programs for new joiners such a Graduate Engineering Trainees, Diploma Engineering Trainees, Women Leadership Programs, Management executives of Deputy General Manager and above to ensure smooth onboarding and integration to work place
- Managed employee grievances, ensuring confidential, fair, and policy-aligned resolution of disputes.
- Supported management in conducting enquiries and implementing outcomes, including facilitating dignified and policy-compliant employee exits.
- Acted as the single point of contact and subject matter expert for outsourced manpower contract management, including renewals of agreements with manpower service vendors and payment processes.
- Managed monthly invoices for outsourced manpower valued up to INR 2 million.
- Raised purchase requests and purchase orders in SAP on a monthly basis for manpower-related services.
- Served as the HR department's single point of contact for budget management.
- Planned, scheduled, and facilitated cultural workshops as part of the organisation's cultural transformation journey.
- Created and circulated employee communications related to organisational announcements, events, and change management initiatives.
- Single point of contact for ensuring the compliance and managing the internal and external audit teams for IATF 16949 audit
- Created salary bands for contract staff, ensuring internal equity and pay parity.
- Maintained strong working relationships with employees and managers through regular floor walks, meetings, calls, and email communication to resolve issues at source.
Assistant Manager- Administration
Ashok Leyland Ltd
Chennai, India
2011.04 - 2016.07
- Developed and implemented process-oriented space management to optimise utilisation and efficiency.
- Designed and delivered training programs to enhance support staff capabilities.
- Planned, organised and managed several events such as medical camps for employees and general public, family days, marathons and various sports activities to boost employee engagement.
- Implemented 5S practices across campus, enhancing workplace organisation and operational efficiency.
- Organised and conducted over 150 numbers of customer visits to R&D campus, including briefing about facilities and infrastructure to the delegates from embassies and foreign ministries.
- Implemented a dormitory accommodation booking system, ensuring smooth operations and high service standards.
- Planned and implemented an initiative to plant over 1,000 trees on campus, promoting environmental sustainability to increase the green cover at the campus at zero cost.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during internal and external audits including correcting the points of improvements given by audit teams.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programs.
- Processed payments in SAP and prepared monthly financial documentation with accuracy.
- Played a critical role is bringing back the site up and running after the large scale flood of the city and the campus in 2015 including bringing back employees to the campus using employee transportation.
- Managed the work space planning and management including inventory and organizational restructuring
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Assistant Facility Manager (Duty Manager)
Jones Lang LaSalle
, India
2007.06 - 2011.04
- Managed facility operations for campus housing 3000 employees at Accenture Services Private Limited.
- Managed the internal and external audits such as ISO 18001 and ISO 14001 certifications and recertifications.
- Served as shift Duty manager for administration queries, escalation, and incident management (during fire alarms and earth quakes)
- Facilitated budgeting process and implemented cost control measures for facility management.
- Part of the Business Continuity Management team for resilience of site and participated in Mock drills.
- Conducted regular audits to ensure regulatory compliance and made necessary adjustments.
- Supervised maintenance operations, including building management systems and waste disposal.
- Organised emergency evacuation drills, enhancing employee safety awareness across campus.
- Responded promptly to building emergencies, managing repairs within required timeframes including earth quakes and fire alarms.
- Provided administrative support for events, ensuring seamless coordination of logistics.
- Handled issues swiftly, resulted in minimal downtime and disruption to business activities.
- Provided excellent customer service to employees, led to increased satisfaction levels.
- Developed maintenance schedules to promote longevity of facility equipment.
- Assisted seniors such a facility manager and customer executives in strategic decision-making processes related to facility management.
- Ensured optimal use of resources with careful monitoring and allocation.
- Managed daily operations by coordinating with facilities team and external contractors.
- Conducted regular inspections to maintain cleanliness and orderliness.
- Coordinated with vendors for timely delivery of services and supplies including ensuring diesel availability for diesel generators and food supplies during floods and strikes.
- Worked closely with security personnel, maintained secure premises at all times including CCTV monitoring.
- Investigated theft incidents and determined appropriate remedies.
- Oversaw pre-planned contractor works for alignment with processes.
- Supervised vendors staff to comply with policies and guidelines.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Verified contractors and suppliers deliver cost-effective, high-quality services per contractual terms.
Education
Master of Business Administration - Human Resource Management
Anna University
IndiaBachelor of Science - Hospitality and Hotel Management
Institute of Hotel Management
IndiaSkills
- Compliance adherence
- Coordination
- Office administration
- SAP procurement services
- Skill Matrix
- Induction schedules
- Invoice processing
- Employee management
- Budget oversight
- KPI management
- HR policies and procedures
- Administrative leadership
- Product knowledge
- Public speaking
- MS Excel
- MS Word
- MS Powerpoint
- Sharepoint
- Customer satisfaction
- Training and Development
- Microsoft Office 365
- Mircosoft Copilot
HOBBIES AND INTERESTS
- Air Rifle Shooting - Participating in Swindon District Air Rifle League competitions,
- Travelling to small towns and villages to understand the local history and culture
- Football
PROJECTS
- Visual tools for Monthly Dash Board for Temporary Staffing Team - The monthly budgetory data in the Temporary Staffing team of Great Western Hospital was managed by updating in white board in tables and by manual updating. I had created a dash board in PPT with charts and graphs for visual data management by keying in monthly data. It was also able to analyse the monthly costs, performance targets and with potential for predictive analysis.
- Engineering Design via Art - Designed and implemented a program to stimulate and explore the creative side of engineering design employees via art works.
Affiliations
- Air Rifle shooting
- Football
- Travelling and History
Accomplishments
- Employee of the month Award in the Resourcing team at Great Western Hospital NHS Foundation Trust
- Recognition from Ashok Leyland for cost saving initiatives.
- Rashtrapathi Award in Scouts and Guides from President of India
- Rajya Puraskar Award from Governor of State of Kerala in Scouts.
Languages
English
Fluent
Hindi
Intermediate
Timeline
Coordinator - Temporary Staffing Team
Great Western Hospital NHS Foundation Trust
2023.10 - 2026.01
Deputy Manager- Human resources
Ashok Leyland Ltd
2016.08 - 2023.06
Assistant Manager- Administration
Ashok Leyland Ltd
2011.04 - 2016.07
Assistant Facility Manager (Duty Manager)
Jones Lang LaSalle
2007.06 - 2011.04
Master of Business Administration - Human Resource Management
Anna University
Bachelor of Science - Hospitality and Hotel Management
Institute of Hotel Management