Jovin Joy
Swindon,United Kingdom
Summary
Accomplished professional with expertise in NHS bank staffing processes, procurement services, communication, and administrative leadership. Demonstrates proficiency in budget oversight, KPI management, and compliance adherence. Skilled in employee management, staffing allocation, and HR policies and procedures. Adept at crisis response and public speaking, with a strong foundation in customer relationship management systems and training development. Career goals include leveraging skills to enhance organisational efficiency and drive strategic growth.
Overview
19
19
years of professional experience
2015
2015
years of post-secondary education
Work history
Coordinator - Temporary Staffing Team
Great Western Hospital NHS Foundation Trust
Swindon, United Kingdom
10.2023 - 01.2026
- Serve as the first point of contact for Medics and dentists, clinical staff, hiring managers, rota coordinators, external agencies, public members, managed service providers, and senior leaders with respect to queries related to bank roles
- Manage shared service inboxes daily, delivering prompt, professional responses to internal and external stakeholder queries.
- Creating detailed schedules to streamline work processes.
- Handling administrative tasks, freeing up time for senior staff members.
- Improving workflow efficiency by developing process improvements across various departments involved in Recruitment of bank staff.
- Troubleshoot potential problems before escalation, preventing major disruption such a service coverage by ensuring availability of locum doctors.
- Addressed customer complaints and resolve issues.
- Demonstrating resilience and composure under pressure for successful outcomes (Example - Industrial action by doctors in training, winter pressures in NHS)
- Liaising confidently with all levels of staff including Operation managers, divisional directors and at executive level using appropriate tact and diplomacy.
- Act as a compliance gatekeeper by adhering to organisational processes and procedures including DBS and mandatory trainings.
- Maintain 100% accuracy across all database systems, portals, and audit trails for ensuring compliance in line with NHS Trust guidelines.
- Build and sustain effective relationships with vendors and departments, ensuring shift coverage requests are filled promptly and cost-effectively.
- Participate in daily team huddles to review service delivery, share updates, and contribute ideas for improvement.
- Handle confidential and sensitive information with professionalism and discretion.
- Implement organisational policies and protocols relating to bank and agency controls, advising stakeholders accordingly.
- Screen new doctor applications daily to ensure compliance and suitability before sharing the same for clinical review.
- Negotiate with service providers to secure cost-effective agency bookings and buy-ins.
- Collaborate with Recruitment, Centralised Payroll, and other NHS Trusts to resolve complex pay queries from end users.
- Escalate complex issues to line managers promptly to support effective resolution.
- Propose and support continuous improvement initiatives to streamline processes and enhance service delivery.
Deputy Manager- Human resources
Ashok Leyland Ltd
Chennai, India
08.2016 - 06.2023
- Worked in the Research & Development division of Ashok Leyland, the world's 4th-largest bus manufacturer, supporting a workforce of 1,000–1,200 employees and workers.
- Served as the strategic HR partner for the R&D function, providing guidance to managers and employees on HR policies, workforce planning, change management and people-related decisions.
- Handled complex queries from employees, managers, executives, government officials, and family members via phone, email, and in-person interactions.
- Planned, delivered, and executed learning and development initiatives to support talent growth aligned with business needs.
- Recruited, hired, and trained engineers on contract basis across multiple technical roles, ensuring cost-effective hiring and adherence to time-critical product launch schedules.
- Coordinated and executed leadership development programs, including the Technical Leadership Programs for those who can be future technical leaders.
- Organised leadership-focused events such as Townhall meetings and engagement sessions to strengthen alignment between management and employees. - Future Focus sessions
- Designed and delivered induction programs for new joiners such a Graduate Engineering Trainees, Diploma Engineering Trainees, Women Leadership Programs, Management executives of Deputy General Manager and above to ensure smooth onboarding and integration to work place
- Managed employee grievances proactively, ensuring confidential, fair, and policy-aligned resolution of disputes.
- Supported management in conducting enquiries and implementing outcomes, including facilitating dignified and policy-compliant employee exits.
- Acted as the single point of contact and subject matter expert for outsourced manpower contract management, including renewals of agreements with manpower service vendors and payment processes.
- Managed monthly invoices for outsourced manpower valued up to INR 2 million.
- Raised purchase requests and purchase orders in SAP on a monthly basis for manpower-related services.
- Served as the HR department's single point of contact for budget management.
- Planned, scheduled, and facilitated cultural workshops as part of the organisation's cultural transformation journey.
- Created and circulated employee communications related to organisational announcements, events, and change management initiatives.
- Generated HR data and maintained accurate records in SAP and Darwinbox HRMIS systems.
- Provided inputs for creating salary bands for contract staff, ensuring internal equity and pay parity.
- Maintained strong working relationships with employees and managers through regular floor walks, meetings, calls, and email communication to resolve issues at source.
- Single point of contact for ensuring the compliance and managing the internal and external audit teams for IATF 16949 audit
Assistant Manager- Administration
Ashok Leyland Ltd
Chennai, India
04.2011 - 07.2016
- Developed and implemented process-oriented space management to optimise utilisation and efficiency.
- Designed and delivered training programs to enhance support staff capabilities.
- Executed several events such as medical camps for employees and general public, marathons and various sports activities to boost employee engagement.
- Implemented 5S practices across campus, enhancing workplace organisation and operational efficiency.
- Conducted over 150 numbers of customer visits to R&D campus, including delegations from embassies and foreign ministers.
- Implemented a dormitory accommodation booking system, ensuring smooth operations and high service standards.
- Planned and implemented an initiative to plant over 1,000 trees on campus, promoting environmental sustainability to increase the green cover at the campus at zero cost.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during internal and external audits including correcting the points of improvements given by audit teams.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programs.
- Processed payments in SAP and prepared monthly financial documentation with accuracy.
- Played a critical role is bringing back the site up and running after the large scale flood of the city and the campus in 2015 including bringing back employees to the campus using employee transportation.
- Managed the work space planning and management including inventory and organizational restructuring
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Assistant Facility Manager (Duty Manager)
Jones Lang LaSalle
, India
06.2007 - 04.2011
- Managed facility operations for campus housing 3000 employees at Accenture Services Private Limited.
- Served as shift Duty manager for administration queries, escalation, and incident management (during fire alarms and earth quakes)
- Facilitated budgeting process and implemented cost control measures for facility management.
- Part of the Business Continuity Management team for resilience of site and participated in Mock drills.
- Conducted regular audits to ensure regulatory compliance and made necessary adjustments.
- Supervised maintenance operations, including building management systems and waste disposal.
- Organised emergency evacuation drills, enhancing employee safety awareness across campus.
- Responded promptly to building emergencies, managing repairs within required timeframes including earth quakes and fire alarms.
- Provided administrative support for events, ensuring seamless coordination of logistics.
- Handled issues swiftly, resulted in minimal downtime and disruption to business activities.
- Provided excellent customer service to employees, led to increased satisfaction levels.
- Developed maintenance schedules to promote longevity of facility equipment.
- Assisted seniors such a facility manager and customer executives in strategic decision-making processes related to facility management.
- Ensured optimal use of resources with careful monitoring and allocation.
- Managed daily operations by coordinating with facilities team and external contractors.
- Conducted regular inspections to maintain cleanliness and orderliness.
- Coordinated with vendors for timely delivery of services and supplies including ensuring diesel availability for diesel generators and food supplies during floods and strikes.
- Worked closely with security personnel, maintained secure premises at all times including CCTV monitoring.
- Investigated theft incidents and determined appropriate remedies.
- Oversaw pre-planned contractor works for alignment with processes.
- Supervised vendors staff to comply with policies and guidelines.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Verified contractors and suppliers deliver cost-effective, high-quality services per contractual terms.
- Managed the internal and external audits such as ISO 18001 and ISO 14001 certifications and recertifications.
Education
Master of Business Administration - Human Resource Management
Anna University
IndiaBachelor of Science - Hospitality and Hotel Management
Institute of Hotel Management
IndiaSkills
- SAP procurement services
- Skill Matric
- Induction schedules
- Communication expertise
- Invoice processing
- Employee management
- Budget oversight
- KPI management
- Administrative support
- Compliance adherence
- Staffing allocation
- Office administration
- HR policies and procedures
- Administrative leadership
- Crisis response
- Product knowledge
- Public speaking
- Excel spreadsheet mastery
- Customer relationship management systems
- Training and Development
- Microsoft Office
HOBBIES AND INTERESTS
Air Rifle Shooting Actively participating in Swindon District Air Rifle League competitions, Football, 1. Participated in district level competitions, 2. Executive member of India' largest football fan club
PROJECTS
[ Apr 2024 – May 2024 ], Visual tools for Monthly Dash Board for Temporary Staffing Team The monthly budgetory data in the Temporary Staffing team of Great Western Hospital was managed by updated in white board in tables and by manual updating. I had created a dash board in PPT with charts and graphs for visual data management by keying in monthly data. It was also used for analysing the monthly costs, performance targets and with potential for predictive analysis.
Affiliations
- Air Rifle shooting
- Football
- Travelling and History
Accomplishments
- Rashtrapathi Award in Scouts and Guides from President of India
- Rajya Puraskar Award from Governor of State of Kerala in Scouts.
- Employee of the month Award at Great Western Hospital NHS Foundation Trust
- Recognition from Ashok Leyland for cost saving initiatives.
Languages
English
Fluent
Hindi
Intermediate
Timeline
Coordinator - Temporary Staffing Team
Great Western Hospital NHS Foundation Trust
10.2023 - 01.2026
Deputy Manager- Human resources
Ashok Leyland Ltd
08.2016 - 06.2023
Assistant Manager- Administration
Ashok Leyland Ltd
04.2011 - 07.2016
Assistant Facility Manager (Duty Manager)
Jones Lang LaSalle
06.2007 - 04.2011
Master of Business Administration - Human Resource Management
Anna University
Bachelor of Science - Hospitality and Hotel Management
Institute of Hotel Management