JOSHWA COSTA DSOUZA
Galway
Summary
Successful Warehouse Manager offering strong background in supervising and mentoring 15-20 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Overview
10
10
years of professional experience
Work History
Operations Manager
Euro Car Parts
Galway
2022.12 - Current
- Maintained accurate inventory records to track stock levels and minimize costs.
- Maximized employee productivity and maintained quality standards by supervising day-to-day workflow.
- Maximizing daily utilization and understanding of all fleet systems for optimal branch performance
- Ensure all H&S protocols are in place and documented on a regular basis
- Maintain delivery areas and SLA against customer accounts
- Manage and assist the branch admin team to ensure all accounts are under control and any debtors are identified and managed accordingly
- Monitored and improved efficiency of processes, team performance, and customer service.
Warehouse Manager
The Purple Turtles
2021.12 - 2022.07
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Manage cycle count process, investigate discrepancies to ensure inventory accuracy
- Resolved customer complaints related to product quality or delivery issues
- Timely logistics planning & execution
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.
Warehouse Manager
Behtar Supermarket
2019.03 - 2021.11
- Oversaw shipping and receiving activities, accomplishing a store/customer pick rate of 99.9% by monitoring zone separation
- Improved efficiency by 97% through supervision, training and coaching of 10-15 warehouse staff
- Adhered to company audit rules during inventory counts with 98% accuracy
- Created and enforced policies and procedures for the entire logistics team and overseeing relevant vehicle safety checks and documentation to report defects promptly
- Monitored and ensured team compliance with company regulations and procedures
- Performed daily inspection of warehouse grounds for security and safety and ensured team compliance with company regulations and procedures
- Maximized sales and margin potential in line with business objectives to control all aspects of operation
- Managed warehouse team recruitment, conducting interviews and hiring high-performing staff and training.
Quality Inspector
Pioneer Inspection Solution India Pvt. Limited
2017.07 - 2019.03
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements
- Checked product accuracy against blueprints and drawings
- Monitored production process to ensure quality control standards are met at all times.
- Assisted in problem-solving to drive root cause analysis and preventive action
- Assisted in the development of new processes or procedures related to quality assurance activities.
Team Member
KFC
2014.09 - 2015.11
- Increased sales and add-on purchases through strategic upselling and cross-selling
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Worked collaboratively with in-house teams to provide thorough food health, safety and hygiene training
- Planned, organized and managed internal audits, completing according to audit plans.
Education
BBA - Business
Manipal University
true01.2024
Diploma - Mechanical Engineering
Board of Technical Institution
01.2017
Skills
- Purchasing and Order management
- Warehouse operations
- Inventory Management
- Logistics Management
- Budget control
- Customer care & Sales
- Health & Safety standards
- Six Sigma
Timeline
Operations Manager
Euro Car Parts
2022.12 - Current
Warehouse Manager
The Purple Turtles
2021.12 - 2022.07
Warehouse Manager
Behtar Supermarket
2019.03 - 2021.11
Quality Inspector
Pioneer Inspection Solution India Pvt. Limited
2017.07 - 2019.03
Team Member
KFC
2014.09 - 2015.11
BBA - Business
Manipal University
Diploma - Mechanical Engineering
Board of Technical Institution
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