Joshua Pengilly
Grenfell
Summary
Proven leader in retail management, adept at enhancing customer experience and streamlining operations for brands like Dominos Pizza Inc. Excelled in inventory control and team leadership, significantly improving store performance and staff proficiency. Skilled in problem-solving and customer service, consistently achieving high satisfaction rates.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dominos Pizza Inc.
11.2016 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Associate
O&A Business Solutions
07.2017 - 11.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Merchandiser
Goodman Fielder
10.2015 - 01.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Assistant Sales Supervisor
Big W
09.2013 - 11.2015
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Education
High School Diploma -
Erindale College
Erindale Canberra11-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- Employee scheduling
Timeline
Sales Associate
O&A Business Solutions
07.2017 - 11.2017
Assistant Store Manager
Dominos Pizza Inc.
11.2016 - 09.2023
Merchandiser
Goodman Fielder
10.2015 - 01.2017
Assistant Sales Supervisor
Big W
09.2013 - 11.2015
High School Diploma -
Erindale College
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