Joshua Jenkins
Urbana
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Speedway Gas Station, Urbana Rehab Center, and Five Guys Burger And Fries. Excelled in conflict resolution and cash handling accuracy, boosting customer satisfaction and operational efficiency. Demonstrates exceptional problem-solving skills and a commitment to maintaining high standards of cleanliness and organization.
Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.
Overview
7
7
years of professional experience
Work History
Sales Associate
Speedway Gas Station
05.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cook/Aide
Urbana Rehab Center
12.2023 - 03.2024
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
Manager
Five Guys Burger And Fries
07.2018 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
GED -
Urbana High School
Urbana04-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Money handling
- Cash handling accuracy
- Conflict resolution
- Inventory tracking
- Cooking
- Cleaning and organization
- Food handling
Timeline
Sales Associate
Speedway Gas Station
05.2024 - 02.2025
Cook/Aide
Urbana Rehab Center
12.2023 - 03.2024
Manager
Five Guys Burger And Fries
07.2018 - 05.2022
GED -
Urbana High School
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