Joshua Don Pedro

Working as a Technical engineer for Invar, it was my

duty to provide support to the various customers on

software related issues through a ticketing system

know as Fresh desk. An example of this being, a

customer would report an issue with one of their

systems that Invar provided, the issue would come in

the form of an error or a malfunction somewhere on

the software, once it had been reported through a

ticket or phone call it would be my job to begin the

initial investigation and provide updates throughout

the whole process until the error had been resolved

• During my time working as an IT Support engineer, it was my duty to provide support to the various customers about software related issues through a ticketing system know as service now
• An example of this being, a customer would report an issue with one of their systems that SAP provided, the issue would come in the form of an error or a malfunction somewhere on the software, once it had been reported through a ticket it would be my job to begin the initial investigation and provide updates throughout the whole process until the error had been resolved