Josh Badgley
Oshkosh
Summary
Experienced in building strong client relationships and working collaboratively with teams to achieve desired outcomes. Professional who excels in managing client expectations and fostering long-term partnerships. Expertise in delivering impactful solutions and effectively communicating with clients. Skilled in conflict resolution and adapting to changing needs. Prioritizes reliability and trust to ensure clients can depend on me. Strategic thinking and results-driven approach align with business objectives, making me a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Client Relationship Manager I/II
TotalMed Staffing
06.2022 - Current
- Build and maintain strong relationships with healthcare facilities and Manage Service Providers.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Act as a liaison between the company and its clients, striving to enhance client satisfaction and foster long-term partnerships.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Seek out all opportunities and pain points of hospitals to collaborate with clients and ensure resolutions are provided in a timely and professional manner.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
Customer Experience Leader
PetSmart
11.2021 - 06.2022
- Lead and inspired a team of associates to deliver exceptional service and create a welcoming environment for customers and their pets.
- Facilitated a smooth day-to-day operation of the store, and was the primary leader of the Pet Care Department.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous process enhancements.
- Conducted regular audits of customer interactions, maintaining high quality standards across the organization.
- Led efforts to streamline communication channels, allowing for faster issue resolution and a more cohesive customer experience.
- Strengthened brand reputation by cultivating positive word-of-mouth reviews and testimonials from satisfied customers.
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
- Introduced targeted upselling strategies that boosted revenue without compromising customer satisfaction levels.
Customer Service Representative
Spectrum
02.2021 - 11.2021
- Acknowledge and respond to an assortment of issues that customers are facing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Rock Valley College
12.2018
Western Illinois University
05.2017
Diploma -
Boylan Catholic High School
05.2016
Skills
- Relationship building and management
- Customer engagement
- Client needs assessment
- Conflict resolution skills
- Problem-solving aptitude
- Relationship cultivation and retention
- Account management
- Proficient in Microsoft Suite
- Time management
- Salesforce
- Sales
Timeline
Client Relationship Manager I/II
TotalMed Staffing
06.2022 - Current
Customer Experience Leader
PetSmart
11.2021 - 06.2022
Customer Service Representative
Spectrum
02.2021 - 11.2021
Western Illinois University
Diploma -
Boylan Catholic High School
Rock Valley College
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