Summary
Overview
Work History
Education
Skills
Timeline
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Josh Sherlock

53 Foxrock Ave, Dublin

Summary

Customer-oriented sales professional with years of experience building relationships, cultivating partnerships, and growing profit channels. A strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. I am also a Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in the bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Overview

10
10
years of professional experience

Work History

Sales Assistant

Dunnes Stores
Cornelscourt, Dublin
10.2019 - Current
  • Greeted customers and provided assistance with product selection.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.

Bartender

Gibson Hotel
Three Arena , Dublin
01.2018 - 10.2019
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Bartender

Horse Show House
RDS , Dublin
01.2016 - 01.2018
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Greeted frequent visitors by name and explained new promotions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Bartender

Fitzpatrick castle Hotel
Killiney , Dublin
08.2014 - 01.2016
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.

Education

Leaving Certificate

Newpark Comprehensive School
Blackrock Dublin
05-2016

Skills

  • Product management and pricing
  • Stock management
  • Cash Handling
  • Goal-Oriented
  • Beverage Preparation
  • Outstanding customer service
  • Team training and development
  • Organizational ability

Timeline

Sales Assistant

Dunnes Stores
10.2019 - Current

Bartender

Gibson Hotel
01.2018 - 10.2019

Bartender

Horse Show House
01.2016 - 01.2018

Bartender

Fitzpatrick castle Hotel
08.2014 - 01.2016

Leaving Certificate

Newpark Comprehensive School

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Josh Sherlock