Josh Balfoort
Meath,Ireland
Summary
Experienced hospitality professional with a strong foundation in fine dining and a proven ability to uphold quality assurance standards. Demonstrates expertise in food safety, in-depth knowledge of food and alcohol, and exceptional interpersonal skills to deliver outstanding guest experiences. Skilled in payment processing, cash handling, sanitisation procedures, and staff training and development. Committed to maintaining excellence in service while fostering a culture of continuous improvement within the hospitality industry.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work history
Trainee manager
Ashling Hotel
Dublin
06.2024 - Current
- Built strong relationships with customers through exemplary service delivery,.
- Handled customer complaints with professionalism and discretion.
- Supported Bar Manager in administrative tasks for smooth operation of establishment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Assisted in menu planning to deliver innovative and appealing dishes.
- Supervised food production, ensuring compliance with health regulations.
- Maintained high standards of cleanliness for a safe working environment.
Duty Manager
SSP Dublin Airport
01.2022 - 06.2024
- Maintained extensive knowledge of all products to advise individual customers on their product choice.
- Maintained excellent customer satisfaction by providing attentive, friendly and helpful customer service throughout food service.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Managed unit online order-at-table system by editing store options allowing smooth workflow and less problems.
- Coordinated staff schedules to maximise productivity.
- Mentored junior staff members with constructive feedback and actionable steps for performance improvement.
Logistics Team Member
Rico Logistics
01.2020 - 01.2022
- Logged outgoing deliveries in online systems, enabling automated updates for clients and customers.
- Managed stock by serial number for clear, easy-to-navigate storage systems.
- Kept detailed records of incoming and outgoing stock for diligent supply management.
- Maintained clean, tidy working environments to limit operational disruption.
Education
Junior Cert -
Gormanston College
Bar Specialist - Barista & Health and food safety certified
SSP Ireland
Skills
- Food safety understanding
- In-depth food and Alcohol knowledge
- Exceptional interpersonal skills
- Payment processing
- Sanitization procedures
- Fine dining experience
- Cash handling
- Training and development
- Quality assurance aptitude
Affiliations
- Music
References
References available upon request.
Timeline
Trainee manager
Ashling Hotel
06.2024 - Current
Duty Manager
SSP Dublin Airport
01.2022 - 06.2024
Logistics Team Member
Rico Logistics
01.2020 - 01.2022
Bar Specialist - Barista & Health and food safety certified
SSP Ireland
Junior Cert -
Gormanston College
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