JOSEPHINE GRACIA NAMALA
ACCOMODATION ASSISTANT
Dublin
Summary
Hospitality professional with strong background in maintaining cleanliness and ensuring guest satisfaction. Recognized for effectively managing room turnovers and swiftly addressing guest needs. Known for strong collaboration and achieving results, fostering reliable and adaptable working environment.
Overview
3
3
years of professional experience
1
1
Language
Work History
HOTEL CLEANER
SPEKE RESORT HOTEL KAMPALA
07.2023 - 12.2024
- Worked closely with maintenance staff to identify potential repair needs or safety hazards within guest rooms or public spaces, ensuring prompt resolution before impacting guest experiences negatively.
- Cleaned over 40 rooms per day thus keeping a clean environment for incoming guests
- Assisted with event setup and teardown, ensuring clean spaces for successful functions and a positive impression on attendees.
- Prioritized task completion during peak times or high occupancy periods, demonstrating flexibility in adjusting work schedules to meet the demands of the hotel.
- Reduced health concerns for guests by implementing thorough cleaning procedures to eliminate germs and allergens.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Supported hotel management with inventory control, minimizing waste and ordering necessary supplies as needed.
- Maintained an approachable demeanor and professional appearance while interacting with guests, contributing to a welcoming atmosphere throughout the hotel.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Improved overall housekeeping efficiency through effective communication with front desk staff regarding room availability status updates.
- Managed laundry operations, ensuring timely delivery of freshly laundered items to guest rooms and public areas.
HOUSEKEEPER
SHERATON HOTEL
01.2022 - 06.2023
- Maintained clean and comfortable environments in the hotel by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Provided detailed cleaning services for private guests, leading to repeated booking requests from satisfied clients.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
Education
Bachelor of Arts - Business Administration And Management
HOLMES INSTITUTE DUBLIN
DUBLIN 04.2001 -
High School Diploma -
KANATA INTERNATIONAL ACADEMY (online)
CANADA 04.2001 -
Skills
Furniture arrangement
Guest relations
Laundry skills
Bathroom cleaning
Professional appearance
Strong work ethic
Bed-making expertise
Odor control
Knowledge of cleaning equipment
Restocking supplies
Room organization
Customer service
Teamwork
Timeline
HOTEL CLEANER
SPEKE RESORT HOTEL KAMPALA
07.2023 - 12.2024
HOUSEKEEPER
SHERATON HOTEL
01.2022 - 06.2023
Bachelor of Arts - Business Administration And Management
HOLMES INSTITUTE DUBLIN
04.2001 -
High School Diploma -
KANATA INTERNATIONAL ACADEMY (online)
04.2001 -
Similar Profiles
Nakalembe RosaNakalembe Rosa
Assistant Procurement Officer at Mada Holdings T/A Kampala Nile Resort HotelAssistant Procurement Officer at Mada Holdings T/A Kampala Nile Resort Hotel
Ankush VaralAnkush Varal
Food and Beverage Manager at Speke Resort & Convention Centre/CommonwealthResortFood and Beverage Manager at Speke Resort & Convention Centre/CommonwealthResort
Jivnath PangeniJivnath Pangeni
Restaurant Manager at Speke HotelRestaurant Manager at Speke Hotel
Marco BohmMarco Bohm
Technical Specialist - FSS Actuarial Testing at CLETechnical Specialist - FSS Actuarial Testing at CLE
Ana ArpanAna Arpan
Team Leader at Global Fruit Company LtdTeam Leader at Global Fruit Company Ltd