Josephine Leonard
Dublin 6
Summary
Dedicated and meticulous worker with many years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Hard worker.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Assistant Front Office Manager
Hilton Dublin
Dublin
12.2018 - Current
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Answer all reviews through qualtrix
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Maintained accurate records of guest accounts using property management system.
- Investigated customer complaints and took corrective action when necessary.
- Responded promptly to customer inquiries via telephone or email.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Verified accuracy of charges on guest folios at check-out time.
- Resolved billing discrepancies in a timely manner.
- Performed cashiering duties such as handling payments from customers.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Participated in recruitment activities such as interviewing potential candidates.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
Owner and Proprietor of a Restaurant
An Bhialann Restaurant
Dublin
03.2013 - 03.2016
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
City Manager
City sight seeing
Dublin
06.2007 - 12.2012
- Bus driver
- Qualified tour guide
- Rostering
- Quality checks
- Making sure all schedules were adhered to
- Responded promptly to customers inquiries regarding city services or programs.
- Managed the day-to-day operations of all buses and ticket sellers in the city centre.
- Took perspective bus drivers out to check their driving skills
Education
Driving Instructor
Driving Instructor For Bus And Car
Dublin07-2011
Fully Qualified Tour Guide For The Whole of Ireland - Tour Guiding
Bord Failte
City Centre 04-2011
Skills
- Revenue management
- Guest check-in and out procedures
- Guest Relations Management
- Room assignment coordination
- Scheduling
- Emergency response readiness
- Customer Service
- Complaint Handling
- Front Desk Operations
- Cash Handling Accuracy
- Staff Training and Development
Languages
English
Beginner
A1
Timeline
Assistant Front Office Manager
Hilton Dublin
12.2018 - Current
Owner and Proprietor of a Restaurant
An Bhialann Restaurant
03.2013 - 03.2016
City Manager
City sight seeing
06.2007 - 12.2012
Driving Instructor
Driving Instructor For Bus And Car
Fully Qualified Tour Guide For The Whole of Ireland - Tour Guiding
Bord Failte