Josephine Kang
Dublin,Ireland
Summary
Dedicated cafe assistant with one year of experience, knowledgeable in coffee and non-coffee beverage preparation. Strong background in customer service across retail, call center, and restaurants, with a customer-first and problem-solving mindset. Although still developing barista skills and latte art, I am eager to learn and grow in the field. Committed to being a proactive and responsible team member, contributing positively to the workplace. Passionate about building expertise in coffee and demonstrating dedication in your cafe.
Overview
7
7
years of professional experience
Work history
Café Assistant
Grandhav (Bakery cafe) (1 year)
09.2023 - 08.2024
- Provided warm and friendly customer service with a hospitality-focused mindset in a fast-paced, four-story high-volume cafe.
- Crafted diverse non-espresso beverages like teas and speciality drinks.
- Operated the cash register and processed payments accurately.
- Managed beverage ingredients inventory and monitored stock levels.
- Ensured overall cleanliness and hygiene of café.
- Arranged and organised bakery displays for enhanced customer appeal.
Retail sales associate
Polo Ralph Lauren (6 months)
04.2023 - 09.2023
- Assisted customers and recommended suitable products.
- Organized merchandise and maintained store displays.
- Oversaw inventory management in back of house operations.
- Managed sales transactions, ensuring compliance with company procedures and customer satisfaction.
Customer service representative
Shinhan Card (1 year and 10 months)
01.2019 - 10.2020
- Resolved customer inquiries and complaints for Shinhan Card, a major credit card company.
- Provided assistance with credit card usage and services.
- Conducted promotional marketing for card-related products.
Store assistant
CU (Convenience Store) (1 year and 5 months)
07.2017 - 11.2018
- Operated cash register and provided outstanding customer assistance.
- Oversaw maintenance and ensured cleanliness across store premises.
- Restocked and organised inventory efficiently.
Waitress & Kitchen Assistant
Mom’s Touch (Burger Restaurant) (4 months)
04.2017 - 07.2017
- Processed customer orders and handled cash transactions.
- Assisted in preparing burgers and other menu items.
- Ensured store cleanliness and upheld hygiene standards.
Skills
- Customer Service
- Cash Handling & POS Operation
- Coffee & Beverage Knowledge
- Beverage Preparation (Non-Coffee)
- Problem-Solving
- Flexible Scheduling
- Early Morning Availability
- Fast-Paced Environment Adaptability
Ready to Work
- Available for full-time work with flexible scheduling
- Stamp 1 visa (valid until 27.09.25)
- In possession of PPSN
- Able to start immediately
Languages
English
Intermediate (B1)
Korean
Native
Timeline
Café Assistant
Grandhav (Bakery cafe) (1 year)
09.2023 - 08.2024
Retail sales associate
Polo Ralph Lauren (6 months)
04.2023 - 09.2023
Customer service representative
Shinhan Card (1 year and 10 months)
01.2019 - 10.2020
Store assistant
CU (Convenience Store) (1 year and 5 months)
07.2017 - 11.2018
Waitress & Kitchen Assistant
Mom’s Touch (Burger Restaurant) (4 months)
04.2017 - 07.2017
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