Summary
Overview
Work history
Education
Skills
Additional Information
Custom
Languages
Timeline
Generic
JOSEPHINE GRACIA NAMALA

JOSEPHINE GRACIA NAMALA

Dublin,Ireland

Summary

Dedicated professional with expertise in customer service and guest relations, specializing in food and beverage service. Proficient in POS systems and cash handling, with a strong focus on menu knowledge and upselling techniques. Demonstrates exceptional order accuracy and presentation skills, complemented by effective time management and multitasking abilities. Committed to teamwork and communication, ensuring optimal table setup and cleanliness. Aspires to leverage skills in a dynamic hospitality environment to enhance guest experiences.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Food and Beverage Assistant

Sunset Hotel Uganda
Entebbe, UGANDA
12.2023 - 12.2024
  • Provided prompt, courteous service and ensured excellent guest experience.
  • Handled payments, issued receipts, and maintained POS system accuracy.
  • Ensured cleanliness of dining area and adhered to hygiene standards.
  • Collaborated with kitchen staff on special orders and dietary needs.
  • Resolved customer complaints professionally and efficiently.
  • Checked food quality before serving safeguarding diner's experiences.
  • Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
  • Prioritized tasks during peak hours to ensure smooth operations. Managed many orders during busy days which increased sales by 20%

Waitress

Hotel Horizon
Entebbe, UGANDA
07.2022 - 12.2022
  • Served meals and beverages with attention to quality and presentation.
  • Assisted customers with menu selection and upselling.
  • Maintained clean, organized, and welcoming environment.
  • Handled customer queries, complaints, and ensured satisfaction.
  • Coordinated with kitchen stuff to ensure timely and accurate order delivery.
  • Maintained excellent level of service in busy and demanding restaurant environment. Managed over 50 customers during festive seasons.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Greeted and escorted guests to tables.
  • Informed kitchen staff regarding special order requirements.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Polished glasses and cutlery to pristine standards.

Education

Bachelor of Business Administration - Business Administration

Holmes Institute
DUBLIN

Ontario Secondary School Diploma - Hospitality

Kanata International Academy
01.2023 - 11.2023

Skills

  • Customer Service & Guest Relations
  • Food & Beverage Service
  • POS Systems & Cash Handling
  • Menu Knowledge & Upselling
  • Order Accuracy & Presentation
  • Time Management & Multitasking
  • Teamwork & Communication
  • Table Setup & Cleanliness
  • Knowledge of special diets
  • Food preparation

Additional Information

Willing to work flexible hours including evenings, weekends, and holidays, Fluent in English, Quick learner with a positive attitude, Reliable, punctual, and team-oriented

Custom

Available upon request.

Languages

English
Fluent

Timeline

Food and Beverage Assistant

Sunset Hotel Uganda
12.2023 - 12.2024

Ontario Secondary School Diploma - Hospitality

Kanata International Academy
01.2023 - 11.2023

Waitress

Hotel Horizon
07.2022 - 12.2022

Bachelor of Business Administration - Business Administration

Holmes Institute

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JOSEPHINE GRACIA NAMALA