Joseph Todd

• Identify and develop new business opportunities within the automotive warranty market.
• Build and maintain strong relationships with motor dealerships, independent garages, brokers, finance providers, and strategic partners.
• Promote and sell vehicle warranty products, extended warranty solutions, and associated aftersales services.
• Manage the full sales cycle, from prospecting and lead generation through to contract negotiation and account onboarding.
• Achieve and exceed sales targets, revenue goals, and key performance indicators (KPIs).
• Develop tailored warranty programmes to meet the specific needs of dealer groups and automotive partners.
• Conduct market research to identify industry trends, competitor activity, and emerging business opportunities.
• Prepare and deliver professional sales presentations, proposals, and product demonstrations.
• Negotiate commercial terms and pricing agreements with new and existing clients.
• Maintain regular contact with key accounts to maximise retention, customer satisfaction, and revenue growth.
• Collaborate with internal underwriting, claims, compliance, and customer service teams to ensure smooth implementation and ongoing support.
• Provide product training and support to dealership staff and business partners.
• Monitor partner performance and identify opportunities to increase warranty penetration and sales.
• Attend industry exhibitions, networking events, and dealership meetings to strengthen brand presence.
• Produce accurate sales forecasts, pipeline reports, and business development updates for senior management.
• Ensure all business activities comply with FCA regulations and company compliance standards (where applicable).
• Resolve client issues promptly while maintaining high levels of customer service.
• Develop strategic account plans to drive long-term partnerships and sustainable business growth.
• Work closely with marketing teams to support lead generation campaigns and promotional initiatives.
• Stay informed on developments within the automotive, warranty, finance, and aftersales sectors.

• Cultivated strong rapport with key account holders, promoting retention and loyalty.
• Analysed consumer data to predict future purchasing trends for informed decision-making.
• Generated new prospect leads through industry networking and strategic ambassador partnerships.
• Mastered industry-leading CRM system to manage account records with accuracy and precision.
• Handled high-value client data and sales transactions, safeguarding company and clients against vulnerabilities with strict adherence to data security best practices..
• Enforced service standards to maintain establishment reputation for excellence.
• Drafted sales reports and analysed findings for management presentations.
• Leveraged strong working knowledge of products and systems within the courier industry.
• Analysed sales reports and KPIs to uncover performance issues and drive progress toward sales benchmarks.
• Negotiated high-value sales contracts and account agreements, solidifying mutually beneficial partnerships.
• Pursued new business opportunities cold calling to businesses throughout Cork, listening to potential clients implied and explicit needs and using this to draft proposals outlining key benefits to enhance businesses' shipping procedures.
• Arranged appointments with new and existing clients.
• Researched industry leaders and competitor behaviour to uncover and capitalise on new partnership opportunities.
• Fostered exceptional client rapport, increasing long-term retention and satisfaction.
• Maximised revenue and met established growth benchmarks with superior management of full account portfolio.

• Handled high-volume parts, service and repair enquiries.
• Mentored staff on handling and resolving customer concerns.
• Motivated plant engineers to achieve excellent customer service, with efficient repair turn around time, ensuring customer down time at a minimum.
• Organised plant vehicle parts inventory in alignment with company procedures.
• Negotiated fair prices on new and used parts for enhanced profit potential.
• Updated stock systems regularly for reliable inventory information.
• Stored incoming inventory in correct locations for organised stock access.
• Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
• Responded to customer emails quickly to maintain excellent service levels.
• Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
• Delegated tasks to staff to meet daily service requirements.
• Overseen a team of 5 engineers, scheduling their work week based on the urgency of customer issues, and keeping up to date paperwork on all breakdowns to ensure warranty claims are processed promptly.
• Inspecting all hire returns and sending through any damage charges in line with company SLAs.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed a team of 8 breakdown advisors to maintain smooth daily operations.
• Planned and managed resources and budget to support and deliver objectives.
• Facilitated staff training based on knowledge gaps and company structures and procedures, ensuring all new starts are training to a high level before dealing with any customer queries.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Introduced new opportunities for team building and communication, resulting in better team performance.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Resolved conflicts by acting as mediator and rule enforcer as appropriate.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Streamlined processes to improve and optimise office operations.

● Managing a various number of accounts, dealing with complaints, upselling and maintaining relationships to ensure loyalty and longevity.

● Cold calling businesses daily, try to find implied and explicit needs to tailor individual proposals to suit their business requirements.

● Looking after a small team of agents, helping them daily, being a point of contact for any problems that have arose, and making sure they are carrying their work out to the best of their ability.

● Cold call businesses in the UK, introducing FedEx and it's services, selling via telephone, email and teams/skype calls with potential clients.

●Setting meetings for Account Executives in England to meet with potential clients to close more complex deals face to face.

● Hold weekly meetings with the campaign managers, putting forward new ideas, things that could help the team strive.

● Take onboard complaints/new ideas from staff and reword and relay them back to management, using what we learn to boost morale and show staff that their voice matters.

● Constantly achieve daily weekly and monthly targets.

● Act as a mentor for new staff starting, talking them through system configuration, and how things work. Also helping motivate them. Showing them selling techniques and preparing them properly for starting their new role.

● Monitoring accounts, making contact when shipping numbers decrease to provide support and resolution to any issues they face.

● Acting as a point of contact for both new and existing businesses, being as professional and helpful as possible to make sure their FedEx experience is outstanding.

● Staying on top of market trends in an ever evolving market, using this knowledge to support and advise when possible.

● Taking probation meetings, delivering discussion logs and general managerial compliance.

● Being the ‘go to guy’ for anyone who is struggling with pricing, product knowledge and general inquiries.

● Reaching out to existing customers and ensuring that the experience they are receiving is to the standard it should be at.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Completed customer orders with speed and accuracy.
• Liased with Sport Club presidents to promote Kappa Brand, generate tailored proposals and win new business throughout Australia.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.