JOSEPH GALLAGHER
Kilmore
Summary
Dynamic and results-driven professional with a proven track record in team leadership, client relationship management, and service delivery. Experienced in navigating diverse challenges with resilience and adept conflict resolution skills. Majority of experience gained in London, UK. Seeking a strategic position in a forward-thinking company that prioritizes staff development and fosters growth, aligning with my passion for empowering individuals to achieve their full potential. Eager to contribute to a dynamic team environment and drive impactful outcomes.
Overview
15
15
years of professional experience
Work History
Senior Practitioner, Financial Well Being
Catch22
London
04.2023 - 12.2023
- Led Finance, Benefit, and Debt (FBD) services for adult male ex-offenders at Catch22, driving impactful support and guidance strategies reflective of Remote's commitment to excellence in client-centric sales training
- Managed a caseload of over 100 clients, achieving departmental record client outcomes and fostering collaborative relationships with key stakeholders to create holistic plans aligned with client needs and targets
- Successfully facilitated 90% of service users' access to entitled benefits, enhancing financial stability and independence
- Conducted comprehensive assessments and devised tailored action plans to address unique client requirements, showcasing adaptability and critical thinking skills essential for developing effective sales training programs
- Provided digital literacy training to enhance clients' online banking skills for improved financial management
- Collaborated with FCA Specialist advisors to deliver holistic and sustainable solutions, underscoring a commitment to strategic networking and partnership development
- Presented in monthly management meetings, contributing to strategic planning and decision-making processes with a focus on performance optimization and continuous improvement in sales training initiatives
- Delivered Well-Being Support for service users experiencing financial difficulties impacting mental health, embodying values of Care and Belonging in promoting well-being and mental clarity within the team.
Finance, Benefit, and Debt Advisor
Catch22
London
01.2023 - 04.2023
- Achieved rapid promotion to Senior Practitioner at Catch22 within 4 months, attributed to exceptional performance and leadership qualities with emphasis on developing high-capability trainers and managers
- Enhanced stakeholder relationships by facilitating access to banking services and strengthening client support networks
- Directed service users to pertinent support agencies to ensure comprehensive assistance and support, showcasing a service-oriented approach essential for promoting individual and team capability in the sales training field
- Engaged in horizon scanning and research activities to foster continuous improvement in service delivery, demonstrating a proactive approach to identifying and addressing training gaps and challenges.
Team Manager
Ingeus London (Restart Scheme)
London
10.2021 - 10.2022
- Led a high-performing team of 10 at Ingeus London within the Restart Scheme, with focus on cultivating high-capability sales training teams to drive employment outcomes and elevate client performance levels
- Created personalized action plans to improve clients' employability and career prospects, highlighting a commitment to individualized coaching and skills development essential for achieving excellence in sales training
- Provided support to business managers in staff development, emphasizing a culture of excellence and continuous improvement
- Conducted regular performance reviews and coaching sessions to ensure advisors exceeded targets and maintained service standards, underscoring a dedication to performance optimization and continuous improvement.
Door to Door Business Partner (Sales)
MyRubix
London
01.2021 - 10.2021
- In addition to driving £3.27m in new business acquisitions through strategic sales initiatives as a Door-to-Door Business Partner at MyRubix, excelled in B2B sales by cultivating relationships with key decision-makers and stakeholders
- Leveraged a consultative selling approach to understand client needs and deliver tailored solutions that aligned with their business objectives
- Demonstrated expertise in navigating the B2B sales landscape by identifying opportunities for strategic partnerships and implementing effective business development strategies to drive growth and maximize revenue potential
- Played a pivotal role in establishing and managing new sales offices, showcasing a deep understanding of B2B sales dynamics and a proven track record of driving business success through targeted sales efforts.
Sales Manager (Sales)
Appco Group Support
London
01.2017 - 01.2021
- As a Sales Manager at Appco Group Support, expanded the team from 2 to 23 salespeople, demonstrating leadership skills and the ability to drive collaborative efforts and business success
- Built and maintained strong relationships with senior executives, driving collaborative efforts and business success, showcasing strategic networking capabilities to drive individual and team performance in sales training
- Led the development and implementation of innovative sales strategies that resulted in a 40% increase in sales revenue over a two-year period
- Spearheaded the introduction of a comprehensive sales training program that enhanced product knowledge and negotiation skills, leading to a notable improvement in customer acquisition and retention rates
- Leveraged data-driven insights to optimize sales processes, resulting in a 25% reduction in customer acquisition costs and a 30% increase in customer lifetime value
- Continuously monitored market trends and competitor activities to identify new business opportunities and drive sustained growth in a competitive market landscape
- Specialized in cultivating strong client relationships through personalized face-to-face interactions, implementing tailored sales strategies to meet individual client needs and exceed sales targets
- Successfully navigated the complexities of the B2B sales landscape by developing and nurturing long-term partnerships with key decision-makers and stakeholders
- Demonstrated proficiency in identifying and capitalizing on business opportunities through in-depth market analysis and strategic networking within the B2B sector
- Consistently achieved sales objectives by leveraging a consultative selling approach and presenting compelling value propositions that resonated with clients, ultimately driving revenue growth and fostering a reputation as a trusted advisor in the industry.
Door to Door Sales Assistant
Appco Group Support
London
01.2009 - 12.2016
- As a Door-to-Door Sales Assistant, successfully sold diverse products, achieving consistent sales targets and promoting a client-centric approach essential for achieving required sales standards and certifications
- Educated customers on product benefits to enhance customer experience and satisfaction, with focus on customer-centric sales training and continuous improvement in customer support capabilities
- Monitored sales activities and adjusted strategies to optimize outcomes and achieve sales goals, reflecting an adaptive, client-focused approach essential for developing effective sales training programs.
Education
A Levels - <ul><li>Psychology</li><li>English Literature</li></ul>
Bishop Douglass High School (6th Form)
GCSE - Business & Economics (GNVQ)
Cardinal Hinsley High School
LondonSkills
- Team Leadership
- Motivation
- Effective Communication
- Active Listening
- Creating educational materials
- Creating learning materials
- Presentations
- Sales scripts
- Playbooks
- Case studies
- Interpersonal Skills
- Strategic Networking
- Service Orientation
- Customer Support
- Planning
- Problem Solving
- Critical Thinking
- Negotiation
- Mediation
- Multitasking
- Organization
- Adaptability
- Flexibility
- Sales methodology
- Remote sales methodology
Passions
- Passionate about Health and Fitness, embodying the values of Care and Excellence in promoting a culture of well-being.
- Dedicated to Sports, embracing Innovation and Intensity to drive individual and team performance enhancements through active participation and competitive spirit.
- Committed to Meditation, fostering a sense of Belonging and well-being among team members, promoting stress management and mental clarity.
Activities
Mentoring Support for Teenagers, Provided mentoring support for teenagers in the local area, drawing on experiences from Catch22 and working with ex-offenders., Offered guidance and support to teenagers facing mental health challenges and lacking direction., Successfully signposted teenagers to local services that supported fitness and scholarship opportunities, akin to the Princes Trust., Built strong relationships with teenagers, offering advice and sharing personal experiences to help them adjust to adult life.
References
Willing to provide professional references upon request, demonstrating a commitment to transparency and excellence in supporting the hiring process.
Affiliations
Mentoring Support for Teenagers
• Provided mentoring support for teenagers in the local area, drawing on experiences from Catch22 and working with ex-offenders.
• Offered guidance and support to teenagers facing mental health challenges and lacking direction.
• Successfully signposted teenagers to local services that supported fitness and scholarship opportunities, akin to the Princes Trust.
• Built strong relationships with teenagers, offering advice and sharing personal experiences to help them adjust to adult life.
Passions
· Passionate about Health and Fitness, embodying the values of Care and Excellence in promoting a culture of well-being.
· Dedicated to Sports, embracing Innovation and Intensity to drive individual and team performance enhancements through active participation and competitive spirit.
· Committed to Meditation, fostering a sense of Belonging and well-being among team members, promoting stress management and mental clarity.
Timeline
Senior Practitioner, Financial Well Being
Catch22
04.2023 - 12.2023
Finance, Benefit, and Debt Advisor
Catch22
01.2023 - 04.2023
Team Manager
Ingeus London (Restart Scheme)
10.2021 - 10.2022
Door to Door Business Partner (Sales)
MyRubix
01.2021 - 10.2021
Sales Manager (Sales)
Appco Group Support
01.2017 - 01.2021
Door to Door Sales Assistant
Appco Group Support
01.2009 - 12.2016
A Levels - <ul><li>Psychology</li><li>English Literature</li></ul>
Bishop Douglass High School (6th Form)
GCSE - Business & Economics (GNVQ)
Cardinal Hinsley High School
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