Joseph Donovan
Straffan,Ireland
Summary
Enthusiastic Doorman of almost two years, providing exceptional customer service through continued professionalism and care. Dedicated to optimised safety and security, ensuring thorough monitoring and surveillance for first-class hotel experiences.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Doorman/Concierge
The K Club
Straffan, Ireland
2024.05 - Current
- Provided information about local attractions or amenities as required by guests.
- Helped maintain cleanliness in lobby area, enhancing overall aesthetic appeal.
- Enhanced customer experience with prompt service and polite communication.
- Performed basic maintenance tasks promptly when required.
- Maintained professional appearance to uphold hotel brand image.
- Collaborated well with team members for streamlined operations.
- Handled unexpected situations calmly, maintaining peace and orderliness.
- Assisted with luggage, contributing to guest satisfaction.
- Took initiative in assisting elderly or disabled guests, resulting in positive feedbacks.
- Assisted reception staff during busy periods which led to improved efficiency.
Store worker
Gala
Straffan, Ireland
2020.11 - 2020.12
- Abided by company policies whilst handling returns or exchanges, ensuring customer satisfaction.
- Helped create a welcoming atmosphere through friendly interaction with shoppers.
- Managed store inventory for easy accessibility and restocking.
- Responded promptly to customer enquiries, fostering positive relationships.
- Maintained orderliness in the stockroom for easier navigation and retrieval.
- Ensured cleaner shopping environment with regular sweeping and dusting.
Education
Media and English
Maynooth University
Maynooth 2023.09 - 2026.05
Skills
- Tactful diplomacy
- Approachability
- Discretion and confidentiality
- Professional courtesy
- Empathy towards guests
- Radio communication proficiency
- Proactive guest assistance
- Package reception and delivery
- Guest welcoming
- Radio communication
- Baggage handling
- Door manning
- General cleanliness
Accomplishments
- Bronze Gaisce Award
References
References available upon request.
Timeline
Doorman/Concierge
The K Club
2024.05 - Current
Media and English
Maynooth University
2023.09 - 2026.05
Store worker
Gala
2020.11 - 2020.12