Jose Juan Diaz Guzman

• Portfolio Management: Contact clients to remind them of payments and follow up on overdue invoices.
• Reconciliation and Recording: Apply payments, reconcile account statements, and keep accounting/financial records up to date.
• Negotiation: Negotiate with delinquent clients to establish payment agreements, maintaining a cordial and professional relationship.
• Reporting: Prepare periodic reports on outstanding balances and collections management for management.
• Billing: Issue invoices and payment receipts, as well as manage purchase orders.
• Issue Resolution: Resolve billing or payment-related issues with other departments.

•Delivered personalized customer service to premium automotive clients (Nissan, Renault, Infiniti).
•Managed the full sales support process, ensuring compliance with company policies and customer needs.
•Followed up with new and existing clients, directing them to the nearest dealership nationwide.
•Coordinated with sales advisors and finance managers to support credit approval and purchasing processes.
•Liaised with internal departments to ensure timely authorization and accurate documentation.
•Prepared sales, productivity and attendance reports to support performance monitoring.