Jose Antonio Sanchez Jimenez

• Resolved customer complaints promptly to maintain good relationships.
• Checked identification of customers to ensure legal drinking age compliance.
• Implemented new cocktail recipes by researching current trends in the industry.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Processed payments accurately reducing discrepancies at end of shift tallying.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Communicated clearly with kitchen staff for seamless coordination of food orders.

• Enhanced guest experience through personalised service delivery.
• Created a welcoming environment through exceptional attention to detail in home presentation.
• Coordinated travel arrangements for seamless holiday experiences.
• Facilitated smooth running of daily routines by scheduling and overseeing domestic staff.
• Provided first class service with the utmost professionalism at all times.
• Streamlined communication channels to improve efficiency in housekeeping operations.
• Organised significant social events, creating memorable occasions for guests.
• Arranged transportation logistics, ensuring punctual arrivals and departures.

Hotel Royal 5* Luxury (Palace)| July 2024 - April 2025 Renewal of the Palace distinction (LQA)

Advice on wines

Wine cellar management

Restaurant Les Fresques 1* Michelin

• Resolved customer complaints promptly, maintained business reputation.
• Monitored cash handling procedures to minimise discrepancies.
• Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
• Conducted staff training for improved performance.
• Ensured customer satisfaction by providing excellent service.
• Developed new cocktail recipes, enhanced menu variety.
• Coordinated with kitchen staff, provided seamless service during busy periods.
• Collaborated with management to establish bar budgets and pricing structures.
• Improved operational efficiency, implemented effective inventory management strategies.
• Oversaw shift schedules to ensure adequate staff coverage.
• Created engaging drink specials for increased patronage.

• Selected appropriate glassware for various types of wine served.
• Collaborated closely with chefs to pair wines with seasonal menus.
• Promoted premium bottles to patrons, contributing to increased sales.
• Provided exceptional service to guests by answering queries about the wine list.
• Monitored condition and age of all wines in order to serve them at their peak maturity.
• Established relationships with vineyards and suppliers, ensuring high-quality products at competitive prices.
• Liaised with management on budgeting for wine procurement.
• Worked effectively under pressure during busy shifts whilst maintaining a high standard of service.
• Recommended suitable wines based on guest preferences, enriching overall customer experience.
• Created an inviting atmosphere by setting up tasteful displays promoting specific vintages or regions.

• Mitigated complaints effectively by empathetically listening and offering solutions.
• Explained dish components clearly to inform customers' decisions.
• Managed table settings for optimal dining experience.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Accommodated special dietary requests, enhancing customer dining experience.
• Relayed feedback from customers to management for continuous improvement.
• Assisted in food preparation, resulting in timely service delivery.
• Communicated efficiently with fellow team members, fostering a harmonious working environment.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Liaised with kitchen staff for prompt order delivery to customers.