JOSE DAVID MARIN PIEDRAHITA
Dublin,Ireland
Summary
Highly skilled professional with expertise in SAP, Siebel, Delta, Citrix, OPERA, and Microsoft Office suite including Excel, Word, PowerPoint, and Outlook. Proficient in Python and Power BI with a strong aptitude for business problem-solving. Known for being a quick learner and responsible individual with solution-oriented approach and strong interpersonal skills. Adept at problem-solving and committed to driving organisational success through innovative solutions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Night Porter
The Westbury Hotel
Dublin, Ireland
03.2024 - 04.2025
- Assisting guests and providing room service in a 5-star hotel, using the OPERA system to manage reservations and inquiries
- Security duties at the hotel entrance and handling night reception
- Sorted mail and delivered it to relevant rooms, aiding communication between guests and external contacts.
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Facilitated room service orders timely; enhanced guest satisfaction levels.
- Assisted guests with luggage, enhancing their stay experience.
Assistant Manager
ONE STAR SOCIEDAD DE GESTION Y COMUNICACION S.L.
Madrid, Spain
01.2021 - 02.2024
- Led the office team and resolved complex customer issues in a Naturgy partner office
- Prepared daily, weekly, and monthly reports, collaborated on financial balances, and maintained relationships with major clients for retention and new acquisition
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Customer Service Administrator
ONE STAR SOCIEDAD DE GESTION Y COMUNICACION S.L.
Madrid, Spain
01.2019 - 12.2021
- Managed claims and sold energy services in a customer service office
- Utilized billing programs (SAP, Siebel, Delta) and Microsoft Office for daily administrative tasks
- Documented all customer interactions for reference and analysis.
- Streamlined administrative processes to enhance productivity.
- Responded to customer requests with friendly, knowledgeable service and support.
Waiter
Take a Break
Mejorada del Campo, Spain
01.2018 - 12.2018
- Provided bar and table service, managed reservations, organized the dining area, and closed the venue
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Leaving Certified -
I.E.S. LOS OLIVOS
Madrid 09.2013 - 06.2017
Skills
- SAP
- Siebel
- Delta
- Citrix
- OPERA
- Microsoft Office
- Python
- Power BI
- Responsible
- Solution-oriented
- Strong interpersonal skills
- Adept at problem-solving
- Business problem-solving
- Resilient and adaptable
- Proactivity
Custom
- Food Handler Certification
- First Aid / Occupational Health & Safety Training, Ireland
- Professional Data Analysis Course, 05/2024, ongoing
Languages
English
Fluent
Spanish
Native
Timeline
Night Porter
The Westbury Hotel
03.2024 - 04.2025
Assistant Manager
ONE STAR SOCIEDAD DE GESTION Y COMUNICACION S.L.
01.2021 - 02.2024
Customer Service Administrator
ONE STAR SOCIEDAD DE GESTION Y COMUNICACION S.L.
01.2019 - 12.2021
Waiter
Take a Break
01.2018 - 12.2018
Leaving Certified -
I.E.S. LOS OLIVOS
09.2013 - 06.2017
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