Jorge L Carrera B
Dublin,Leinster
Summary
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
IT Technician
Scanda Group (Kenos)
Naucalpan, City of MExico
2019.09 - 2022.11
Technical proficiency: In an IT and customer support role, you may need to work with a variety of software, hardware, and systems. Being proficient in relevant technical skills such as programming languages, operating systems, and database management can be important for success in these roles.
Education
Bachelor of Science - Bachelor of Communication Sciences
2007.08 - 2010.12
Skills
- Network troubleshooting
- Exceptional communicator
- Telecommunications
- Customer service expert
- Technical issues analysis
- Desktop support
- Skilled in TCP/IP and WAN
- Application support
- Customer support needs assessment
Languages
English
Intermediate
Spanish
Native
Timeline
IT Technician - Scanda Group (Kenos)
2019.09 - 2022.11
Autonomous University of Nuevo Leon - Bachelor of Science, Bachelor of Communication Sciences
2007.08 - 2010.12