Jordy Nzuzi
Dublin
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service
AIB, HAYS RECRUITMENT
07.2024 - Current
- Communicating directly with customers and stakeholders.
- Issuing documentation to Customers, Branches and Solicitors.
- Fulfilment of Centralised branch functions.
- Payment operations and Investigations.
Check-in Agent
Ryanair, Customer service
02.2024 - 06.2024
- Managed flight check-ins efficiently, ensuring all flights were closed accurately and on schedule.
- Strictly followed security and procedural protocols to guarantee compliance and passenger safety.
- Communicated critical information promptly and accurately, ensuring smooth flight operations.
- Consistently met or exceeded monthly targets, focusing on passenger satisfaction and operational efficiency.
Accounts Administrator
Syncreon logistics
Limerick, County Limerick
11.2022 - 12.2023
- Managing accounts.
- Reviewing companies budgets and creating savings plan.
- Building reports.
- Solving escalated queries.
- Inbound and outbound calls.
- Use in advanced excel to build reports.
- Perfect use of mails to connect with companies.
Receptionist
Carnegie Court Hotel
01.2022 - 08.2022
- Maintained a pristine and welcoming front desk to reflect the hotel’s high standards.
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving concerns.
- Showcased excellent organisational and time-management skills to effectively multitask in a fast-paced environment.
- Utilised strong memory and situational awareness to anticipate and meet guest and staff needs proactively.
Customer Service Assistant
TESCO
07.2021 - 11.2021
- Operated tills with speed and accuracy, ensuring seamless customer transactions.
- Restocked shelves methodically to maintain inventory levels and a visually appealing store.
- Responded professionally to customer inquiries, delivering exceptional service at all times.
- Supported team operations by assisting in other areas during busy periods and special promotions.
Warehouse
Rockabill seafood
08.2020 - 07.2021
- Loading and offloading goods.
- Packing and unpacking of goods.
- Insuring that services is running properly, insure that goods are packed to the correct places.
Education
QQI Level 7 - Tourism and Airlines
Dunboyne College of Further Education College
Advanced/ higher certificate - Business Management
Dunboyne College of Further Education
Skills
- Organization
- Time management
- Adaptability
- Teamwork
- Microsoft Excel
- Windows Microsoft
- Customer service
- Merchandising
- Communication
- Interpersonal
- Cash handling
References
Available on Request
Accomplishments
- 2021, Class representative
- 2023, Graduated
- 2017, Diamond Student - nominated in my year group.
- 2014, Student of the month - October
- 2013, Swimming competition awards
Hobbies and Interests
During my primary and secondary education, I played basketball, and had swimming competition. Had a passion for playing sports throughout my school years as I could interact with others and get my mind off school. I have an interest in Tourism Airlines and Business. I like finding different ways in which a company can be successful through innovation.
Languages
English, French
First Language
Timeline
Customer Service
AIB, HAYS RECRUITMENT
07.2024 - Current
Check-in Agent
Ryanair, Customer service
02.2024 - 06.2024
Accounts Administrator
Syncreon logistics
11.2022 - 12.2023
Receptionist
Carnegie Court Hotel
01.2022 - 08.2022
Customer Service Assistant
TESCO
07.2021 - 11.2021
Warehouse
Rockabill seafood
08.2020 - 07.2021
Advanced/ higher certificate - Business Management
Dunboyne College of Further Education
QQI Level 7 - Tourism and Airlines
Dunboyne College of Further Education College